Bill and Account Collectors in North Carolina
Thinking about a career as a Bill and Account Collectors in North Carolina? Below are the key facts. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
What do Bill and Account Collectors Make in North Carolina?
For bill and account collectors working in North Carolina, wages run about $45,770 per year (or about $22.00/hour).Annual wages span from $26,530 at the 10th percentile to $63,020 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $26,530 | $12.76 |
| 25th percentile | $37,020 | $17.80 |
| Median (50th) | $45,770 | $22.00 |
| 75th percentile | $53,260 | $25.61 |
| 90th percentile | $63,020 | $30.30 |
The job concentration index in North Carolina compared to the national average — is 1.01.
National Wage Comparison
Nationally, bill and account collectors earn a median of $38,334 per year ($18.43/hour), higher than the North Carolina median.
Employment Outlook
National employment for 705,409 bill and account collectors in the U.S.. In North Carolina alone, about 5,300 people work in this role. That puts the state above the typical state, which employs around 2,300 bill and account collectors.
Top North Carolina Metros for Bill and Account Collectors
These are the North Carolina metros with the most bill and account collectors in North Carolina.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Charlotte-Concord-Gastonia, NC-SC | 1,980 | $44,360 |
| Greensboro-High Point, NC | 820 | $53,560 |
| Raleigh-Cary, NC | 680 | $50,770 |
| Winston-Salem, NC | 250 | $45,180 |
| Durham-Chapel Hill, NC | 180 | $44,630 |
| Asheville, NC | 130 | $41,200 |
| Greenville, NC | 100 | $36,180 |
| Hickory-Lenoir-Morganton, NC | 90 | $40,770 |
| Wilmington, NC | 90 | $43,420 |
| Fayetteville, NC | 60 | $39,180 |
| Jacksonville, NC | 50 | $37,280 |
Top States for Bill and Account Collectors Employment
View the states that employ the most bill and account collectors work.
| State | Number Employed |
|---|---|
| Texas | 20,800 |
| California | 15,100 |
| Florida | 13,350 |
| New York | 8,740 |
| Ohio | 8,660 |
| Georgia | 6,610 |
| Arizona | 6,360 |
| Pennsylvania | 6,290 |
| North Carolina | 5,300 |
| Illinois | 4,310 |
| South Carolina | 4,060 |
| Missouri | 3,820 |
| Minnesota | 3,800 |
| Virginia | 3,760 |
| Tennessee | 3,690 |
| Michigan | 3,330 |
| Indiana | 3,250 |
| Utah | 3,160 |
| Washington | 3,020 |
| New Jersey | 3,000 |
Highest-Paying States for Bill and Account Collectors
Where bill and account collectors earn the most: bill and account collectors.
| State | Annual Median Salary |
|---|---|
| Alaska | $58,070 |
| California | $57,070 |
| Connecticut | $54,200 |
| Massachusetts | $53,160 |
| Rhode Island | $52,580 |
| Oregon | $52,530 |
| Vermont | $51,070 |
| New Jersey | $50,660 |
| Hawaii | $50,380 |
| Maryland | $50,050 |
Skills
Key bill and account collectors skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Key abilities for bill and account collectors, rated on an importance scale of 0 to 5:
Daily Tasks
Common tasks include:
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Work Activities
- Working with Computers
- Organizing, Planning, and Prioritizing Work
- Documenting/Recording Information
- Communicating with Supervisors, Peers, or Subordinates
- Resolving Conflicts and Negotiating with Others
- Getting Information
- Establishing and Maintaining Interpersonal Relationships
- Performing Administrative Activities
- Making Decisions and Solving Problems
- Identifying Objects, Actions, and Events
- Monitoring Processes, Materials, or Surroundings
- Communicating with People Outside the Organization
Tools & Technology
Technologies frequently used: Hot technologies: Intuit QuickBooks In-demand technologies: Accounting software
What Major Will Prepare You For This Career?
Related college programs include:
- Finance & Financial Management
Featured schools near , edit
Related Careers
Other careers like bill and account collectors include:
- Financial Managers
- Accountants and Auditors
- Credit Analysts
- Personal Financial Advisors
- Credit Counselors
- Loan Officers
Also Known As
Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Bilingual Collections Specialist, Bill Collector, Billing Representative, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 43-3011.00
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