Bill and Account Collectors in Massachusetts
Thinking about a career as a Bill and Account Collectors in Massachusetts? Here’s what the data says. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
What do Bill and Account Collectors Make in Massachusetts?
The bill and account collectors working in Massachusetts, the median annual wage is $53,160 per year (or roughly $25.56/hour).Pay can range from $43,230 at the 10th percentile to $77,450 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $43,230 | $20.79 |
| 25th percentile | $46,820 | $22.51 |
| Median (50th) | $53,160 | $25.56 |
| 75th percentile | $65,000 | $31.25 |
| 90th percentile | $77,450 | $37.24 |
Location quotient — how concentrated this career is in Massachusetts nationwide is 0.61, suggesting fewer bill and account collectors per worker than the national average.
National Wage Comparison
Nationally, bill and account collectors earn a median of $38,334 per year ($18.43/hour), above the Massachusetts median.
Employment Outlook
Nationally, total employment in this occupation is 705,409 bill and account collectors nationwide. In Massachusetts alone, about 2,360 people work in this role. That’s higher than the typical state, which employs around 2,300 bill and account collectors.
Top Massachusetts Metros for Bill and Account Collectors
The largest metro-area employers of bill and account collectors in Massachusetts.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Boston-Cambridge-Newton, MA-NH | 2,040 | $51,890 |
| Worcester, MA | 220 | $49,390 |
| Springfield, MA | 110 | $50,870 |
| Pittsfield, MA | 60 | $48,080 |
Top States for Bill and Account Collectors Employment
These states have the highest employment of bill and account collectors work.
| State | Number Employed |
|---|---|
| Texas | 20,800 |
| California | 15,100 |
| Florida | 13,350 |
| New York | 8,740 |
| Ohio | 8,660 |
| Georgia | 6,610 |
| Arizona | 6,360 |
| Pennsylvania | 6,290 |
| North Carolina | 5,300 |
| Illinois | 4,310 |
| South Carolina | 4,060 |
| Missouri | 3,820 |
| Minnesota | 3,800 |
| Virginia | 3,760 |
| Tennessee | 3,690 |
| Michigan | 3,330 |
| Indiana | 3,250 |
| Utah | 3,160 |
| Washington | 3,020 |
| New Jersey | 3,000 |
Highest-Paying States for Bill and Account Collectors
The highest-paying states for bill and account collectors.
| State | Annual Median Salary |
|---|---|
| Alaska | $58,070 |
| California | $57,070 |
| Connecticut | $54,200 |
| Massachusetts | $53,160 |
| Rhode Island | $52,580 |
| Oregon | $52,530 |
| Vermont | $51,070 |
| New Jersey | $50,660 |
| Hawaii | $50,380 |
| Maryland | $50,050 |
Skills
Key bill and account collectors skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Important knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Key abilities for bill and account collectors, rated on an importance scale of 0 to 5:
Daily Tasks
Day-to-day, bill and account collectors typically:
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Work Activities
- Working with Computers
- Organizing, Planning, and Prioritizing Work
- Documenting/Recording Information
- Communicating with Supervisors, Peers, or Subordinates
- Resolving Conflicts and Negotiating with Others
- Getting Information
- Establishing and Maintaining Interpersonal Relationships
- Performing Administrative Activities
- Making Decisions and Solving Problems
- Identifying Objects, Actions, and Events
- Monitoring Processes, Materials, or Surroundings
- Communicating with People Outside the Organization
Tools & Technology
Common tools and software used in this occupation include: Hot technologies: Intuit QuickBooks In-demand technologies: Accounting software
What Major Will Prepare You For This Career?
Several college majors map to this occupation:
- Finance & Financial Management
Featured schools near , edit
Related Careers
Other careers like bill and account collectors include:
- Financial Managers
- Accountants and Auditors
- Credit Analysts
- Personal Financial Advisors
- Credit Counselors
- Loan Officers
Also Known As
Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Bilingual Collections Specialist, Bill Collector, Billing Representative, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 43-3011.00
BusinessDegreeCentral.com provides higher-education, college and university, degree, program, career, salary, and other helpful information to students, faculty, institutions, and other internet audiences. Presented information and data are subject to change. Inclusion on this website does not imply or represent a direct relationship with the company, school, or brand. Information, though believed correct at time of publication, may not be correct, and no warranty is provided. Contact the schools to verify any information before relying on it. Financial aid may be available for those who qualify. The displayed options may include sponsored or recommended results, not necessarily based on your preferences.
© BusinessDegreeCentral.com – All Rights Reserved.