What Do Bill and Account Collector Do?
Occupation Description Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Life As a Bill Collector: What Do They Do?
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Receive payments and post amounts paid to customer accounts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
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Qualities of a Bill Collector
When polled, Bill and Account Collectors say the following skills are most frequently used in their jobs:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Persuasion: Persuading others to change their minds or behavior.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Types of Bill Collector Jobs
- Field Reimbursement Manager
- Accounts Collector
- Bad Credit Collector
- Patient Account Representative
- Accounts Receivable Specialist (AR Specialist)
Are There Job Opportunities for Bill and Account Collectors?
There were about 305,700 jobs for Bill and Account Collector in 2016 (in the United States). There is little to no growth in job opportunities for Bill and Account Collector. The BLS estimates 30,200 yearly job openings in this field.
The states with the most job growth for Bill Collector are Utah, Maryland, and Tennessee. Watch out if you plan on working in Illinois, Maine, or Alabama. These states have the worst job growth for this type of profession.
How Much Does a Bill Collector Make?
Bill and Account Collectors make between $24,620 and $55,360 a year.
Bill and Account Collectors who work in District of Columbia, Alaska, or Massachusetts, make the highest salaries.
How much do Bill and Account Collectors make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $35,570 |
| Alaska | $45,540 |
| Arizona | $36,430 |
| Arkansas | $32,120 |
| California | $44,340 |
| Colorado | $40,730 |
| Connecticut | $45,360 |
| Delaware | $39,190 |
| District of Columbia | $64,210 |
| Florida | $36,070 |
| Georgia | $37,180 |
| Hawaii | $41,540 |
| Idaho | $36,270 |
| Illinois | $38,610 |
| Indiana | $35,230 |
| Iowa | $35,450 |
| Kansas | $33,640 |
| Kentucky | $36,650 |
| Louisiana | $33,170 |
| Maine | $36,330 |
| Maryland | $42,950 |
| Massachusetts | $45,810 |
| Michigan | $39,800 |
| Minnesota | $39,780 |
| Mississippi | $33,440 |
| Missouri | $35,150 |
| Montana | $35,570 |
| Nebraska | $34,990 |
| Nevada | $36,710 |
| New Hampshire | $37,410 |
| New Jersey | $45,260 |
| New Mexico | $37,350 |
| New York | $42,310 |
| North Carolina | $35,970 |
| North Dakota | $43,090 |
| Ohio | $35,900 |
| Oklahoma | $35,420 |
| Oregon | $39,130 |
| Pennsylvania | $37,340 |
| Rhode Island | $43,100 |
| South Carolina | $35,700 |
| South Dakota | $32,570 |
| Tennessee | $33,940 |
| Texas | $36,590 |
| Utah | $33,500 |
| Vermont | $42,350 |
| Virginia | $41,060 |
| Washington | $40,400 |
| West Virginia | $33,350 |
| Wisconsin | $38,400 |
| Wyoming | $37,850 |
What Tools do Bill and Account Collectors Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Bill and Account Collectors:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Word processing software
- SAP
- Spreadsheet software
- Microsoft Dynamics
- Intuit QuickBooks
- MEDITECH software
- Oracle JD Edwards EnterpriseOne
- LexisNexis
- Medical procedure coding software
- Microsoft Dynamics GP
- Sage 50 Accounting
- Healthcare common procedure coding system HCPCS
- NetSuite ERP
- Medical condition coding software
How to Become a Bill Collector
What education or degrees do I need to become a Bill and Account Collector?
How many years of work experience do I need?
Where Bill and Account Collectors Work
Below are examples of industries where Bill and Account Collectors work:
Similar Careers
Those who work as a Bill and Account Collector sometimes switch careers to one of these choices:
References:
Image Credit: Dave Dugdale via Creative Commons Attribution-Share Alike 2.0 Generic
More about our data sources and methodologies.
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