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Receptionist or Information Clerk

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What You Need to Know About Receptionist or Information Clerk

Career Description Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

What Do Receptionists and Information Clerks Do On a Daily Basis?

  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Hear and resolve complaints from customers or the public.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Enroll individuals to participate in programs and notify them of their acceptance.

Skills Needed to be a Receptionist or Information Clerk

These are the skills Receptionists and Information Clerks say are the most useful in their careers:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Other Receptionist or Information Clerk Job Titles

  • Information Specialist
  • Greeter
  • Office Assistant
  • Community Liaison
  • Information Assistant

Job Outlook for Receptionists and Information Clerks

There were about 1,053,700 jobs for Receptionist or Information Clerk in 2016 (in the United States). New jobs are being produced at a rate of 9.1% which is above the national average. The Bureau of Labor Statistics predicts 95,500 new jobs for Receptionist or Information Clerk by 2026. Due to new job openings and attrition, there will be an average of 151,100 job openings in this field each year.

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The states with the most job growth for Receptionist or Information Clerk are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, Mississippi, or Rhode Island. These states have the worst job growth for this type of profession.

Salary for a Receptionist or Information Clerk

Receptionists and Information Clerks make between $20,600 and $41,660 a year.

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Receptionists and Information Clerks who work in District of Columbia, Alaska, or Connecticut, make the highest salaries.

Below is a list of the median annual salaries for Receptionists and Information Clerks in different U.S. states.

State Annual Mean Salary
Alabama $26,320
Alaska $35,310
Arizona $30,050
Arkansas $27,200
California $33,190
Colorado $32,360
Connecticut $34,860
Delaware $27,160
District of Columbia $38,290
Florida $29,120
Georgia $27,840
Hawaii $32,870
Idaho $28,900
Illinois $30,210
Indiana $28,520
Iowa $29,410
Kansas $27,540
Kentucky $27,390
Louisiana $24,990
Maine $30,380
Maryland $30,720
Massachusetts $32,960
Michigan $29,690
Minnesota $31,150
Mississippi $26,370
Missouri $27,550
Montana $27,450
Nebraska $28,820
Nevada $28,440
New Hampshire $31,080
New Jersey $33,120
New Mexico $27,690
New York $34,430
North Carolina $28,410
North Dakota $29,480
Ohio $27,850
Oklahoma $28,210
Oregon $31,670
Pennsylvania $28,700
Rhode Island $33,670
South Carolina $27,660
South Dakota $27,280
Tennessee $27,990
Texas $27,400
Utah $27,890
Vermont $33,750
Virginia $30,050
Washington $33,990
West Virginia $26,660
Wisconsin $29,610
Wyoming $29,000

What Tools do Receptionists and Information Clerks Use?

Below is a list of the types of tools and technologies that Receptionists and Information Clerks may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Web browser software
  • Data entry software
  • Email software
  • Microsoft Windows
  • Database software
  • Microsoft Dynamics
  • IBM Notes
  • Microsoft Publisher
  • Google Docs
  • FileMaker Pro
  • Intuit QuickBooks
  • Google Drive
  • Medical procedure coding software
  • Blackbaud The Raiser’s Edge
  • Medical condition coding software

Becoming a Receptionist or Information Clerk

What education is needed to be a Receptionist or Information Clerk?

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How Long Does it Take to Become a Receptionist or Information Clerk?

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Where Receptionists and Information Clerks Work

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Below are examples of industries where Receptionists and Information Clerks work:

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Similar Careers

Those interested in being a Receptionist or Information Clerk may also be interested in:

Career changers with experience as a Receptionist or Information Clerk sometimes find work in one of the following fields:

References:

Image Credit: Jace Armstrong via public domain

More about our data sources and methodologies.

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