What Do Correspondence Clerk Do?

Job Description & Duties Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

A Day in the Life of a Correspondence Clerk

• Read incoming correspondence to ascertain nature of writers’ concerns and to determine disposition of correspondence.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Present clear and concise explanations of governing rules and regulations.
• Ensure that money collected is properly recorded and secured.
• Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.

What Skills Do You Need to Work as a Correspondence Clerk?

When polled, Correspondence Clerks say the following skills are most frequently used in their jobs:

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Speaking: Talking to others to convey information effectively.

Related Job Titles

• Authorization Representative
• Correspondent
• Correspondence Analyst
• Authorizations Coordinator
• Correspondence Representative

Correspondence Clerk Employment Estimates

In the United States, there were 7,200 jobs for Correspondence Clerk in 2016. New jobs are being produced at a rate of 2.8% which is below the national average. The Bureau of Labor Statistics predicts 200 new jobs for Correspondence Clerk by 2026. The BLS estimates 800 yearly job openings in this field.

The states with the most job growth for Correspondence Clerk are Oregon, Oklahoma, and Texas. Watch out if you plan on working in Colorado, Illinois, or Ohio. These states have the worst job growth for this type of profession.

What is the Average Salary of a Correspondence Clerk

Correspondence Clerks make between $24,460 and $56,550 a year.

Correspondence Clerks who work in Rhode Island, New Jersey, or Massachusetts, make the highest salaries.

How much do Correspondence Clerks make in each U.S. state?

State	Annual Mean Salary
Alabama	$29,640
Arizona	$42,990
California	$45,530
Colorado	$40,620
Connecticut	$41,470
Florida	$38,880
Georgia	$44,360
Hawaii	$38,260
Illinois	$36,600
Indiana	$30,600
Iowa	$29,840
Kansas	$37,610
Louisiana	$43,360
Maine	$35,920
Maryland	$42,440
Massachusetts	$44,930
Michigan	$31,580
Missouri	$36,350
New Hampshire	$36,510
New Jersey	$45,370
New York	$43,140
North Carolina	$38,700
Ohio	$32,630
Oklahoma	$37,540
Oregon	$39,000
Pennsylvania	$41,490
Rhode Island	$46,820
South Carolina	$40,930
South Dakota	$29,110
Tennessee	$39,240
Texas	$41,750
Virginia	$40,290
Washington	$32,300

What Tools do Correspondence Clerks Use?

Below is a list of the types of tools and technologies that Correspondence Clerks may use on a daily basis:

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Data entry software
• SAP
• Microsoft SharePoint
• Electronic health record EHR software

How to Become a Correspondence Clerk

What kind of Correspondence Clerk requirements are there?

What work experience do I need to become a Correspondence Clerk?

Where Correspondence Clerks Work

The table below shows some of the most common industries where those employed in this career field work.

Other Jobs You May be Interested In

Those thinking about becoming a Correspondence Clerk might also be interested in the following careers:

• Credit Checkers

References:

• Bureau of Labor Statistics
• College Factual
• O*NET Online

Image Credit: via

More about our data sources and methodologies.