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Customer Service Support Major

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Customer Service Support

$36,470 Median Salary

Types of Degrees Customer Service Support Majors Are Getting

The following table lists how many customer service support/call center/teleservice operation graduations there were in 2018-2019 for each degree level.

Education Level Number of Grads
Basic Certificate 2,896
Associate’s Degree 14
Undergraduate Certificate 1

What Customer Service Support Majors Need to Know

People with careers related to customer service support/call center/teleservice operation were asked what knowledge areas, skills, and abilities were important for their jobs. They weighted these areas on a scale of 1 to 5 with 5 being the highest.

Knowledge Areas for Customer Service Support/Call Center/Teleservice Operation Majors

Customer Service Support/Call Center/Teleservice Operation majors often go into careers in which the following knowledge areas are important:

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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills for Customer Service Support/Call Center/Teleservice Operation Majors

customer service support/call center/teleservice operation majors are found most commonly in careers in which the following skills are important:

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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others’ reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities for Customer Service Support/Call Center/Teleservice Operation Majors

A major in customer service support/call center/teleservice operation will prepare for your careers in which the following abilities are important:

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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

What Can You Do With a Customer Service Support Major?

People with a customer service support/call center/teleservice operation degree often go into the following careers:

Job Title Job Growth Rate Median Salary
Customer Service Representatives 4.9% $33,750
Patient Representatives 4.9% $33,750

How Much Do Customer Service Support Majors Make?

Salaries According to BLS

Customer Service Support/Call Center/Teleservice Operation majors often go into careers with median salaries of $36,470. This median refers to all degree levels, so the salary for a person with just a bachelor’s degree may be a little less and the one for a person with an advanced degree may be a little more.

To put that into context, according to BLS data from the first quarter of 2020, the typical high school graduate makes between $30,000 and $57,900 a year (25th through 75th percentile). The average person with a bachelor’s degree (any field) makes between $45,600 and $99,000. Advanced degree holders make the most with salaries between $55,600 and $125,400.

Median Salary for a Customer Service Support Major  36,470
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Median Salary for a High School Graduate  ( 30000 to 57900 )
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Median Salary for a Bachelor's Degree Holder  ( 45600 to 99000 )
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Median Salary for an Advanced Degree Holder  ( 55600 to 125400 )
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Some careers associated with customer service support/call center/teleservice operation require an advanced degree while some may not even require a bachelor’s. Whatever the case may be, pursuing more education usually means that more career options will be available to you.

How much schooling do you really need to compete in today’s job market? People currently working in careers related to customer service support/call center/teleservice operation have obtained the following education levels.

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Education Level Percentage of Workers
Less than a High School Diploma 3.1%
High School Diploma - or the equivalent (for example, GED) 40.3%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) 2.3%
Some College Courses 6.5%
Associate’s Degree (or other 2-year degree) 5.8%
Bachelor’s Degree 34.5%
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree but do not meet the requirements of academic degrees carrying the title of Master. 3.8%
Master’s Degree 3.6%

Online Customer Service Support Programs

In the 2018-2019 academic year, 52 schools offered some type of customer service support/call center/teleservice operation program. The following table lists the number of programs by degree level, along with how many schools offered online courses in the field.

Degree Level Colleges Offering Programs Colleges Offering Online Classes
Certificate (Less Than 1 Year) 45 6
Certificate (1-2 years) 6 2
Certificate (2-4 Years) 0 0
Associate’s Degree 6 1
Bachelor’s Degree 0 0
Post-Baccalaureate 45 6
Master’s Degree 0 0
Post-Master’s 0 0
Doctor’s Degree (Research) 0 0
Doctor’s Degree (Professional Practice) 0 0
Doctor’s Degree (Other) 0 0

Is a Degree in Customer Service Support Worth It?

The median salary for a customer service support/call center/teleservice operation grad is $36,470 per year. This is based on the weighted average of the most common careers associated with the major.

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You may also be interested in one of the following majors related to customer service support/call center/teleservice operation.

Major Number of Grads
General Administrative Assistant and Secretarial Science 8,619
General Office Occupations and Clerical Services 2,517
Business & Office Technology 2,375
Executive Assistant/Executive Secretary 2,022
Other Business Operations Support and Secretarial Services 475
Parts, Warehousing, and Inventory Management Operations 220
Receptionist 208
Traffic, Customs, and Transportation Clerk/Technician 136

References

*The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students, international students, and students whose race/ethnicity was unknown. This number is then divided by the total number of students at the school to obtain the racial-ethnic minorities percentage.

More about our data sources and methodologies.

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