What You Need to Know About Order Clerk
Order Clerk Job Description Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
A Day in the Life of an Order Clerk
- Inspect outgoing work for compliance with customers’ specifications.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Check inventory records to determine availability of requested merchandise.
- Adjust inventory records to reflect product movement.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
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Order Clerk Required Skills
Below is a list of the skills most Order Clerks say are important on the job.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles for this Occupation:
- Order Caller
- Routing Clerk
- Telephone Order Clerk
- Order Entry Administrator
- Service Order Clerk
What Kind of Order Clerk Job Opportunities Are There?
In 2016, there was an estimated number of 179,000 jobs in the United States for Order Clerk. There is little to no growth in job opportunities for Order Clerk. Due to new job openings and attrition, there will be an average of 19,400 job openings in this field each year.
The states with the most job growth for Order Clerk are Utah, Nevada, and Florida. Watch out if you plan on working in Delaware, Maine, or New Mexico. These states have the worst job growth for this type of profession.
Order Clerk Average Salary
The salary for Order Clerks ranges between about $22,280 and $53,240 a year.
Order Clerks who work in Washington, Connecticut, or Massachusetts, make the highest salaries.
How much do Order Clerks make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $30,900 |
| Alaska | $33,140 |
| Arizona | $32,560 |
| Arkansas | $32,070 |
| California | $38,160 |
| Colorado | $37,550 |
| Connecticut | $39,670 |
| Delaware | $35,220 |
| District of Columbia | $38,140 |
| Florida | $33,710 |
| Georgia | $34,410 |
| Hawaii | $36,550 |
| Idaho | $37,230 |
| Illinois | $35,360 |
| Iowa | $36,060 |
| Kansas | $32,030 |
| Kentucky | $29,040 |
| Louisiana | $29,610 |
| Maine | $30,990 |
| Maryland | $34,770 |
| Massachusetts | $39,380 |
| Michigan | $32,770 |
| Minnesota | $34,820 |
| Mississippi | $32,150 |
| Missouri | $34,510 |
| Montana | $28,700 |
| Nebraska | $31,090 |
| Nevada | $36,100 |
| New Hampshire | $36,210 |
| New Jersey | $37,950 |
| New Mexico | $32,740 |
| New York | $34,490 |
| North Carolina | $33,760 |
| North Dakota | $36,900 |
| Ohio | $33,560 |
| Oklahoma | $31,070 |
| Oregon | $35,980 |
| Pennsylvania | $32,670 |
| Rhode Island | $37,580 |
| South Carolina | $34,910 |
| South Dakota | $33,380 |
| Tennessee | $33,540 |
| Texas | $36,320 |
| Utah | $31,520 |
| Vermont | $37,560 |
| Virginia | $34,800 |
| Washington | $44,980 |
| West Virginia | $30,030 |
| Wisconsin | $35,840 |
| Wyoming | $39,960 |
What Tools do Order Clerks Use?
Below is a list of the types of tools and technologies that Order Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- Email software
- SAP
- Adobe Systems Adobe Acrobat
- Microsoft Dynamics
- Intuit QuickBooks
- Oracle JD Edwards EnterpriseOne
- Corel WordPerfect Office Suite
How to Become an Order Clerk
What kind of Order Clerk requirements are there?
What work experience do I need to become an Order Clerk?
Where do Order Clerks Work?
Order Clerks work in the following industries:
References:
More about our data sources and methodologies.
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