All About Switchboard Operators
Switchboard Operator Definition Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Switchboard Operator Responsibilities
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Keep records of calls placed and charges incurred.
- Process incoming or outgoing mail, packages, or deliveries.
- Complete forms for sales orders.
Switchboard Operator Skills
When polled, Switchboard Operators say the following skills are most frequently used in their jobs:
Speaking: Talking to others to convey information effectively.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation: Actively looking for ways to help people.
Related Job Titles for this Occupation:
- Communication Coordinator
- Information Specialist
- Telephone Answering Service Operator
- Communication Center Operator
- Telephone Operator
Is There Going to be Demand for Switchboard Operators?
In the United States, there were 93,200 jobs for Switchboard Operator in 2016. There is little to no growth in job opportunities for Switchboard Operator. Due to new job openings and attrition, there will be an average of 9,000 job openings in this field each year.
The states with the most job growth for Switchboard Operator are Maryland, Alaska, and Washington. Watch out if you plan on working in New Mexico, North Dakota, or Colorado. These states have the worst job growth for this type of profession.
What is the Average Salary of a Switchboard Operator
The salary for Switchboard Operators ranges between about $21,040 and $44,640 a year.
Switchboard Operators who work in Hawaii, District of Columbia, or Connecticut, make the highest salaries.
How much do Switchboard Operators make in different U.S. states?
|State||Annual Mean Salary|
|District of Columbia||$41,390|
What Tools & Technology do Switchboard Operators Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Switchboard Operators:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Access
- Word processing software
- Microsoft Windows
- IBM Notes
How to Become a Switchboard Operator
What education or degrees do I need to become a Switchboard Operator?
How Long Does it Take to Become a Switchboard Operator?
Who Employs Switchboard Operators?
The table below shows some of the most common industries where those employed in this career field work.
Those interested in being a Switchboard Operator may also be interested in:
Career changers with experience as a Switchboard Operator sometimes find work in one of the following fields:
More about our data sources and methodologies.
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