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Switchboard Operator

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What Does it Take to Be a Switchboard Operator?

Position Description Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

What Do Switchboard Operators Do On a Daily Basis?

  • Record messages, suggesting rewording for clarity or conciseness.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Answer simple questions about clients’ businesses, using reference files.
  • Contact security staff members when necessary, using radio-telephones.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.

Switchboard Operator Skills

These are the skills Switchboard Operators say are the most useful in their careers:

Speaking: Talking to others to convey information effectively.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Service Orientation: Actively looking for ways to help people.

  • Switchboard Operator
  • Telephone Answering Service Operator
  • CBX Operator
  • Telecommunications Operator
  • Operator

What Kind of Switchboard Operator Job Opportunities Are There?

In the United States, there were 93,200 jobs for Switchboard Operator in 2016. There is little to no growth in job opportunities for Switchboard Operator. There will be an estimated 9,000 positions for Switchboard Operator per year.

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The states with the most job growth for Switchboard Operator are Maryland, Alaska, and Washington. Watch out if you plan on working in New Mexico, North Dakota, or Colorado. These states have the worst job growth for this type of profession.

Switchboard Operator Average Salary

The typical yearly salary for Switchboard Operators is somewhere between $21,040 and $44,640.

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Switchboard Operators who work in Hawaii, District of Columbia, or Connecticut, make the highest salaries.

How much do Switchboard Operators make in different U.S. states?

State Annual Mean Salary
Alabama $24,570
Alaska $35,240
Arizona $28,940
Arkansas $26,090
California $36,160
Colorado $30,400
Connecticut $42,920
Delaware $29,090
District of Columbia $41,390
Florida $28,020
Georgia $30,700
Hawaii $41,250
Idaho $29,070
Illinois $33,830
Indiana $28,550
Iowa $28,850
Kansas $28,150
Kentucky $23,950
Louisiana $27,180
Maine $28,850
Maryland $31,340
Massachusetts $34,560
Michigan $31,560
Minnesota $35,770
Mississippi $25,150
Missouri $30,790
Montana $27,120
Nebraska $30,930
Nevada $31,430
New Hampshire $31,820
New Jersey $32,830
New Mexico $29,580
New York $38,020
North Carolina $28,290
North Dakota $31,900
Ohio $28,070
Oklahoma $27,640
Oregon $37,170
Pennsylvania $29,200
Rhode Island $32,090
South Carolina $27,270
Tennessee $28,980
Texas $27,320
Utah $26,430
Vermont $30,380
Virginia $28,350
Washington $34,740
West Virginia $27,120
Wisconsin $31,580
Wyoming $30,550

What Tools & Technology do Switchboard Operators Use?

Below is a list of the types of tools and technologies that Switchboard Operators may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Access
  • Word processing software
  • SAP
  • Microsoft Windows
  • IBM Notes

Becoming a Switchboard Operator

What kind of Switchboard Operator requirements are there?

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What work experience do I need to become a Switchboard Operator?

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Where Switchboard Operators Work

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The table below shows some of the most common industries where those employed in this career field work.

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Similar Careers

Those interested in being a Switchboard Operator may also be interested in:

Career changers with experience as a Switchboard Operator sometimes find work in one of the following fields:

References:

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More about our data sources and methodologies.

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