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Hotel, Motel, and Resort Desk Clerk

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What Do Hotel, Motel, and Resort Desk Clerk Do?

Career Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Life As a Desk Clerk: What Do They Do?

  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Record guest comments or complaints, referring customers to managers as necessary.

Skills Needed to be a Desk Clerk

Below is a list of the skills most Hotel, Motel, and Resort Desk Clerks say are important on the job.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others’ actions.

Time Management: Managing one’s own time and the time of others.

Types of Hotel, Motel, and Resort Desk Clerk

  • Guest Services Team Member
  • Front Desk Associate
  • Guest Services Worker
  • Hotel Reservation Agent
  • Guest Services Agent (GSA)

What Kind of Desk Clerk Job Opportunities Are There?

There were about 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016 (in the United States). New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. Due to new job openings and attrition, there will be an average of 40,900 job openings in this field each year.


The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.

Desk Clerk Average Salary

The salary for Hotel, Motel, and Resort Desk Clerks ranges between about $18,090 and $34,040 a year.


Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.

Below is a list of the median annual salaries for Hotel, Motel, and Resort Desk Clerks in different U.S. states.

State Annual Mean Salary
Alabama $20,690
Alaska $30,320
Arizona $25,210
Arkansas $20,830
California $29,880
Colorado $28,000
Connecticut $26,700
Delaware $25,660
District of Columbia $35,950
Florida $24,890
Georgia $21,100
Hawaii $44,250
Idaho $22,710
Illinois $24,690
Indiana $21,670
Iowa $22,180
Kansas $21,120
Kentucky $20,190
Louisiana $20,900
Maine $25,440
Maryland $26,360
Massachusetts $30,770
Michigan $23,710
Minnesota $25,160
Mississippi $20,950
Missouri $23,300
Montana $23,650
Nebraska $24,010
Nevada $30,360
New Hampshire $25,360
New Jersey $25,390
New Mexico $22,740
New York $33,860
North Carolina $22,920
North Dakota $26,120
Ohio $21,990
Oklahoma $20,570
Oregon $26,410
Pennsylvania $22,960
Rhode Island $25,470
South Carolina $22,060
South Dakota $23,310
Tennessee $21,860
Texas $22,570
Utah $24,250
Vermont $28,320
Virginia $22,300
Washington $28,400
West Virginia $21,550
Wisconsin $23,010
Wyoming $26,090

What Tools & Technology do Hotel, Motel, and Resort Desk Clerks Use?

Below is a list of the types of tools and technologies that Hotel, Motel, and Resort Desk Clerks may use on a daily basis:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Facebook
  • Microsoft Publisher
  • Delphi Technology
  • Yardi
  • Incident tracking software

Becoming a Desk Clerk

Are there Hotel, Motel, and Resort Desk Clerks education requirements?


What work experience do I need to become a Desk Clerk?


Where Hotel, Motel, and Resort Desk Clerks Are Employed


Below are examples of industries where Hotel, Motel, and Resort Desk Clerks work:


Other Jobs You May be Interested In

Career changers with experience as a Hotel, Motel, and Resort Desk Clerk sometimes find work in one of the following fields:


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More about our data sources and methodologies.

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