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Hotel, Motel, and Resort Desk Clerks in Connecticut

Considering working as a Hotel, Motel, and Resort Desk Clerks in Connecticut? Here’s what you need to know. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

What do Hotel, Motel, and Resort Desk Clerks Make in Connecticut?

The hotel, motel, and resort desk clerks working in Connecticut, the typical annual salary is $36,150 per year (or about $17.38/hour).Pay can range from $33,800 at the 10th percentile to $43,330 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$33,800	$16.25
25th percentile	$35,250	$16.95
Median (50th)	$36,150	$17.38
75th percentile	$37,750	$18.15
90th percentile	$43,330	$20.83

The location quotient — a measure of how concentrated this occupation is in Connecticut relative to the national average — is 0.55, meaning fewer hotel, motel, and resort desk clerks per worker than the national average.

National Wage Comparison

Nationally, hotel, motel, and resort desk clerks earn a median of $29,045 per year ($13.96/hour), exceeding the Connecticut median.

Employment Outlook

Nationally, total employment in this occupation is 1,114,121 hotel, motel, and resort desk clerks across the United States. In Connecticut alone, about 1,570 people work in this role. That’s fewer than the typical state, which employs around 3,980 hotel, motel, and resort desk clerks.

Top Connecticut Metros for Hotel, Motel, and Resort Desk Clerks

These are the Connecticut metros with the most hotel, motel, and resort desk clerks in Connecticut.

Metro Area	Number Employed	Annual Median Salary
Hartford-West Hartford-East Hartford, CT	540	$35,850
Bridgeport-Stamford-Danbury, CT	320	$38,370
New Haven, CT	270	$36,520
Norwich-New London-Willimantic, CT	260	$35,190
Waterbury-Shelton, CT	100	$35,760

Top States for Hotel, Motel, and Resort Desk Clerks Employment

These states have the highest employment of hotel, motel, and resort desk clerks work.

State	Number Employed
California	27,500
Texas	23,420
Florida	22,130
New York	10,150
Georgia	9,170
North Carolina	8,470
Pennsylvania	7,840
Virginia	7,030
Illinois	6,620
Michigan	6,540
Tennessee	6,400
Ohio	6,090
Arizona	5,910
South Carolina	5,850
Washington	5,750
Colorado	5,200
Nevada	5,030
Wisconsin	4,910
Louisiana	4,830
Missouri	4,750

Highest-Paying States for Hotel, Motel, and Resort Desk Clerks

These states pay the most for hotel, motel, and resort desk clerks.

State	Annual Median Salary
Hawaii	$58,740
District of Columbia	$44,640
California	$39,200
Washington	$38,930
New York	$38,870
Vermont	$38,820
Massachusetts	$38,490
Nevada	$37,960
Maine	$37,760
Rhode Island	$37,500

Skills

The most important hotel, motel, and resort desk clerks skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Key abilities for hotel, motel, and resort desk clerks, rated on an importance scale of 0 to 5:

Daily Tasks

Common tasks include:

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the check out process.
• Record guest comments or complaints, referring customers to managers as necessary.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or telephone switchboards.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Work Activities

• Working with Computers
• Getting Information
• Performing for or Working Directly with the Public
• Making Decisions and Solving Problems
• Communicating with Supervisors, Peers, or Subordinates
• Resolving Conflicts and Negotiating with Others
• Identifying Objects, Actions, and Events
• Establishing and Maintaining Interpersonal Relationships
• Processing Information
• Updating and Using Relevant Knowledge
• Documenting/Recording Information
• Performing Administrative Activities

Tools & Technology

Technologies frequently used: Hot technologies: Facebook In-demand technologies: Microsoft Office software

Related Careers

Related occupations to hotel, motel, and resort desk clerks include:

• Lodging Managers
• Waiters and Waitresses
• Food Servers, Nonrestaurant
• Dining Room and Cafeteria Attendants and Bartender Helpers
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
• First-Line Supervisors of Housekeeping and Janitorial Workers

Also Known As

Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Auditor, Front Desk Clerk, Front Desk Concierge, Front Desk Coordinator, Front Desk Receptionist, Front Desk Representative, Front Desk and Night Auditor, Front Office Agent, Guest Service Agent, Guest Service Representative.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-4081.00