Hotel, Motel, and Resort Desk Clerks in California
Considering working as a Hotel, Motel, and Resort Desk Clerks in California? Here’s what you need to know. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
What do Hotel, Motel, and Resort Desk Clerks Make in California?
The hotel, motel, and resort desk clerks working in California, wages run about $39,200 per year (or about $18.85/hour).Earnings range from $35,370 at the 10th percentile to $52,530 at the 90th percentile.
| Wage Statistic | Annual | Hourly |
|---|---|---|
| 10th percentile | $35,370 | $17.01 |
| 25th percentile | $36,560 | $17.58 |
| Median (50th) | $39,200 | $18.85 |
| 75th percentile | $44,960 | $21.62 |
| 90th percentile | $52,530 | $25.25 |
The location quotient — a measure of how concentrated this occupation is in California compared to the national average — is 0.90.
National Wage Comparison
Nationally, hotel, motel, and resort desk clerks earn a median of $29,045 per year ($13.96/hour), exceeding the California median.
Employment Outlook
Nationally, total employment in this occupation is 1,114,121 hotel, motel, and resort desk clerks nationwide. In California alone, about 27,500 people work in this role. That’s higher than the typical state, which employs around 3,980 hotel, motel, and resort desk clerks.
Top California Metros for Hotel, Motel, and Resort Desk Clerks
The largest metro-area employers of hotel, motel, and resort desk clerks in California.
| Metro Area | Number Employed | Annual Median Salary |
|---|---|---|
| Los Angeles-Long Beach-Anaheim, CA | 7,820 | $42,720 |
| San Francisco-Oakland-Fremont, CA | 3,400 | $44,630 |
| San Diego-Chula Vista-Carlsbad, CA | 2,980 | $38,170 |
| Riverside-San Bernardino-Ontario, CA | 2,550 | $36,880 |
| Sacramento-Roseville-Folsom, CA | 1,550 | $38,550 |
| San Jose-Sunnyvale-Santa Clara, CA | 1,300 | $44,520 |
| Salinas, CA | 850 | $38,660 |
| San Luis Obispo-Paso Robles, CA | 720 | $36,920 |
| Santa Maria-Santa Barbara, CA | 650 | $37,180 |
| Santa Rosa-Petaluma, CA | 570 | $39,390 |
| Fresno, CA | 510 | $35,220 |
| Bakersfield-Delano, CA | 400 | $35,340 |
| Oxnard-Thousand Oaks-Ventura, CA | 380 | $36,960 |
| Napa, CA | 370 | $43,540 |
| Stockton-Lodi, CA | 320 | $36,340 |
| Santa Cruz-Watsonville, CA | 250 | $37,390 |
| Visalia, CA | 220 | $35,000 |
| Redding, CA | 190 | $36,060 |
| Modesto, CA | 150 | $35,750 |
| Chico, CA | 120 | $35,570 |
| Merced, CA | 100 | $35,850 |
| El Centro, CA | 90 | $36,470 |
| Yuba City, CA | 60 | $37,040 |
| Hanford-Corcoran, CA | 50 | $36,120 |
Top States for Hotel, Motel, and Resort Desk Clerks Employment
View the states that employ the most hotel, motel, and resort desk clerks work.
| State | Number Employed |
|---|---|
| California | 27,500 |
| Texas | 23,420 |
| Florida | 22,130 |
| New York | 10,150 |
| Georgia | 9,170 |
| North Carolina | 8,470 |
| Pennsylvania | 7,840 |
| Virginia | 7,030 |
| Illinois | 6,620 |
| Michigan | 6,540 |
| Tennessee | 6,400 |
| Ohio | 6,090 |
| Arizona | 5,910 |
| South Carolina | 5,850 |
| Washington | 5,750 |
| Colorado | 5,200 |
| Nevada | 5,030 |
| Wisconsin | 4,910 |
| Louisiana | 4,830 |
| Missouri | 4,750 |
Highest-Paying States for Hotel, Motel, and Resort Desk Clerks
These states pay the most for hotel, motel, and resort desk clerks.
| State | Annual Median Salary |
|---|---|
| Hawaii | $58,740 |
| District of Columbia | $44,640 |
| California | $39,200 |
| Washington | $38,930 |
| New York | $38,870 |
| Vermont | $38,820 |
| Massachusetts | $38,490 |
| Nevada | $37,960 |
| Maine | $37,760 |
| Rhode Island | $37,500 |
Skills
Top hotel, motel, and resort desk clerks skills, rated on an importance scale of 0 to 5:
Knowledge Areas
Core knowledge areas for this occupation, rated on an importance scale of 0 to 5:
Abilities
Top abilities for hotel, motel, and resort desk clerks, rated on an importance scale of 0 to 5:
Daily Tasks
Common tasks include:
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Review accounts and charges with guests during the check out process.
- Record guest comments or complaints, referring customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Work Activities
- Working with Computers
- Getting Information
- Performing for or Working Directly with the Public
- Making Decisions and Solving Problems
- Communicating with Supervisors, Peers, or Subordinates
- Resolving Conflicts and Negotiating with Others
- Identifying Objects, Actions, and Events
- Establishing and Maintaining Interpersonal Relationships
- Processing Information
- Updating and Using Relevant Knowledge
- Documenting/Recording Information
- Performing Administrative Activities
Tools & Technology
Common tools and software used in this occupation include: Hot technologies: Facebook In-demand technologies: Microsoft Office software
Related Careers
Careers similar to hotel, motel, and resort desk clerks include:
- Lodging Managers
- Waiters and Waitresses
- Food Servers, Nonrestaurant
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- First-Line Supervisors of Housekeeping and Janitorial Workers
Also Known As
Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Auditor, Front Desk Clerk, Front Desk Concierge, Front Desk Coordinator, Front Desk Receptionist, Front Desk Representative, Front Desk and Night Auditor, Front Office Agent, Guest Service Agent, Guest Service Representative.
References
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
- O*NET Online — https://www.onetonline.org/
- BLS Employment Projections — https://www.bls.gov/emp/
- O*NET-SOC code: 43-4081.00
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