What Do Hotel, Motel, and Resort Desk Clerk Do?
Career Description Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Life As a Desk Clerk: What Do They Do?
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Contact housekeeping or maintenance staff when guests report problems.
- Date-stamp, sort, and rack incoming mail and messages.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or telephone switchboards.
- Record guest comments or complaints, referring customers to managers as necessary.
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Skills Needed to be a Desk Clerk
Below is a list of the skills most Hotel, Motel, and Resort Desk Clerks say are important on the job.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination: Adjusting actions in relation to others’ actions.
Time Management: Managing one’s own time and the time of others.
Types of Hotel, Motel, and Resort Desk Clerk
- Guest Services Team Member
- Front Desk Associate
- Guest Services Worker
- Hotel Reservation Agent
- Guest Services Agent (GSA)
What Kind of Desk Clerk Job Opportunities Are There?
There were about 252,600 jobs for Hotel, Motel, and Resort Desk Clerk in 2016 (in the United States). New jobs are being produced at a rate of 4.4% which is below the national average. The Bureau of Labor Statistics predicts 11,200 new jobs for Hotel, Motel, and Resort Desk Clerk by 2026. Due to new job openings and attrition, there will be an average of 40,900 job openings in this field each year.
The states with the most job growth for Desk Clerk are Idaho, Utah, and Oklahoma. Watch out if you plan on working in Missouri, Kansas, or Wisconsin. These states have the worst job growth for this type of profession.
Desk Clerk Average Salary
The salary for Hotel, Motel, and Resort Desk Clerks ranges between about $18,090 and $34,040 a year.
Hotel, Motel, and Resort Desk Clerks who work in Hawaii, District of Columbia, or Nevada, make the highest salaries.
Below is a list of the median annual salaries for Hotel, Motel, and Resort Desk Clerks in different U.S. states.
| State | Annual Mean Salary |
|---|---|
| Alabama | $20,690 |
| Alaska | $30,320 |
| Arizona | $25,210 |
| Arkansas | $20,830 |
| California | $29,880 |
| Colorado | $28,000 |
| Connecticut | $26,700 |
| Delaware | $25,660 |
| District of Columbia | $35,950 |
| Florida | $24,890 |
| Georgia | $21,100 |
| Hawaii | $44,250 |
| Idaho | $22,710 |
| Illinois | $24,690 |
| Indiana | $21,670 |
| Iowa | $22,180 |
| Kansas | $21,120 |
| Kentucky | $20,190 |
| Louisiana | $20,900 |
| Maine | $25,440 |
| Maryland | $26,360 |
| Massachusetts | $30,770 |
| Michigan | $23,710 |
| Minnesota | $25,160 |
| Mississippi | $20,950 |
| Missouri | $23,300 |
| Montana | $23,650 |
| Nebraska | $24,010 |
| Nevada | $30,360 |
| New Hampshire | $25,360 |
| New Jersey | $25,390 |
| New Mexico | $22,740 |
| New York | $33,860 |
| North Carolina | $22,920 |
| North Dakota | $26,120 |
| Ohio | $21,990 |
| Oklahoma | $20,570 |
| Oregon | $26,410 |
| Pennsylvania | $22,960 |
| Rhode Island | $25,470 |
| South Carolina | $22,060 |
| South Dakota | $23,310 |
| Tennessee | $21,860 |
| Texas | $22,570 |
| Utah | $24,250 |
| Vermont | $28,320 |
| Virginia | $22,300 |
| Washington | $28,400 |
| West Virginia | $21,550 |
| Wisconsin | $23,010 |
| Wyoming | $26,090 |
What Tools & Technology do Hotel, Motel, and Resort Desk Clerks Use?
Below is a list of the types of tools and technologies that Hotel, Motel, and Resort Desk Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Delphi Technology
- Yardi
- Incident tracking software
Becoming a Desk Clerk
Are there Hotel, Motel, and Resort Desk Clerks education requirements?
What work experience do I need to become a Desk Clerk?
Where Hotel, Motel, and Resort Desk Clerks Are Employed
Below are examples of industries where Hotel, Motel, and Resort Desk Clerks work:
Other Jobs You May be Interested In
Career changers with experience as a Hotel, Motel, and Resort Desk Clerk sometimes find work in one of the following fields:
- Self-Enrichment Education Teachers
- Data Entry Keyers
- Singers
- Slot Supervisors
- Teacher Assistants
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Production, Planning, and Expediting Clerks
References:
More about our data sources and methodologies.
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