What You Need to Know About Office and Administrative Support Worker Supervisor

Career Description Directly supervise and coordinate the activities of clerical and administrative support workers.

What Do Office and Administrative Support Worker Supervisors Do On a Daily Basis?

• Resolve customer complaints or answer customers’ questions regarding policies and procedures.
• Recruit, interview, and select employees.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Qualities of an Office & Administrative Support Worker Supervisor

Office and Administrative Support Worker Supervisors state the following job skills are important in their day-to-day work.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Coordination: Adjusting actions in relation to others’ actions.

Related Job Titles

• Telephone Clerks Supervisor
• Data Control Clerk Supervisor
• Securities Vault Supervisor
• Medical Billing Manager
• Typing Section Chief

What Kind of Office & Administrative Support Worker Supervisor Job Opportunities Are There?

In 2016, there was an estimated number of 1,506,300 jobs in the United States for Office and Administrative Support Worker Supervisor. New jobs are being produced at a rate of 3.4% which is below the national average. The Bureau of Labor Statistics predicts 51,100 new jobs for Office and Administrative Support Worker Supervisor by 2026. The BLS estimates 153,000 yearly job openings in this field.

The states with the most job growth for Office & Administrative Support Worker Supervisor are Utah, Colorado, and Nevada. Watch out if you plan on working in Maine, Vermont, or Mississippi. These states have the worst job growth for this type of profession.

Do Office and Administrative Support Worker Supervisors Make A Lot Of Money?

The average yearly salary of an Office & Administrative Support Worker Supervisor ranges between $33,850 and $90,320.

Office and Administrative Support Worker Supervisors who work in District of Columbia, New York, or Connecticut, make the highest salaries.

Below is a list of the median annual salaries for Office and Administrative Support Worker Supervisors in different U.S. states.

State	Annual Mean Salary
Alabama	$54,030
Alaska	$65,430
Arizona	$54,670
Arkansas	$48,850
California	$62,560
Colorado	$62,600
Connecticut	$66,800
Delaware	$62,700
District of Columbia	$81,120
Florida	$55,680
Georgia	$56,540
Hawaii	$58,260
Idaho	$51,500
Illinois	$59,170
Indiana	$55,210
Iowa	$56,970
Kansas	$53,860
Kentucky	$50,800
Louisiana	$49,360
Maine	$51,500
Maryland	$62,680
Massachusetts	$64,560
Michigan	$57,530
Minnesota	$62,070
Mississippi	$47,000
Missouri	$57,800
Montana	$53,770
Nebraska	$54,520
Nevada	$53,140
New Hampshire	$59,020
New Jersey	$62,910
New Mexico	$53,930
New York	$70,770
North Carolina	$55,560
North Dakota	$55,100
Ohio	$56,870
Oklahoma	$53,880
Oregon	$57,600
Pennsylvania	$60,800
Rhode Island	$62,480
South Carolina	$52,690
South Dakota	$49,000
Tennessee	$56,600
Texas	$59,580
Utah	$52,470
Vermont	$59,240
Virginia	$61,190
Washington	$65,190
West Virginia	$46,650
Wisconsin	$55,820
Wyoming	$53,990

What Tools & Technology do Office and Administrative Support Worker Supervisors Use?

Below is a list of the types of tools and technologies that Office and Administrative Support Worker Supervisors may use on a daily basis:

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Web browser software
• Microsoft Access
• Data entry software
• SAP
• Microsoft Windows
• Microsoft Project
• Adobe Systems Adobe Acrobat
• Microsoft SharePoint
• Microsoft Visio
• Microsoft Dynamics
• Facebook
• IBM Notes
• Microsoft Publisher
• Google Docs
• FileMaker Pro

How to Become an Office & Administrative Support Worker Supervisor

What education is needed to be an Office and Administrative Support Worker Supervisor?

What work experience do I need to become an Office & Administrative Support Worker Supervisor?

Where Office and Administrative Support Worker Supervisors Work

Office and Administrative Support Worker Supervisors work in the following industries:

Related Careers

Career changers with experience as an Office and Administrative Support Worker Supervisor sometimes find work in one of the following fields:

• Social and Human Service Assistants
• Real Estate Sales Agents

References:

• Bureau of Labor Statistics
• College Factual
• O*NET Online

Image Credit: Mike Moore via public domain

More about our data sources and methodologies.