Customer Service Management
Types of Degrees Customer Service Management Majors Are Getting
The following table lists how many customer service management graduations there were in 2018-2019 for each degree level.
|Education Level||Number of Grads|
What Customer Service Management Majors Need to Know
In an O*NET survey, customer service management majors were asked to rate what knowledge areas, skills, and abilities were important in their occupations. These answers were weighted on a scale of 1 to 5 with 5 being the most important.
Knowledge Areas for Customer Service Management Majors
This major prepares you for careers in which these knowledge areas are important:
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills for Customer Service Management Majors
When studying customer service management, you’ll learn many skills that will help you be successful in a wide range of jobs - even those that do not require a degree in the field. The following is a list of some of the most common skills needed for careers associated with this major:
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others’ reactions and understanding why they react as they do.
- Coordination - Adjusting actions in relation to others’ actions.
Abilities for Customer Service Management Majors
Customer Service Management majors often go into careers where the following abilities are vital:
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Speech Clarity - The ability to speak clearly so others can understand you.
What Can You Do With a Customer Service Management Major?
People with a customer service management degree often go into the following careers:
|Job Title||Job Growth Rate||Median Salary|
|First-Line Supervisors of Office and Administrative Support Workers||3.4%||$55,810|
Who Is Getting a Bachelor’s Degree in Customer Service Management?
At the countrywide level, the racial-ethnic distribution of customer service management majors is as follows:
|Race/Ethnicity||Number of Grads|
|Black or African American||6|
|Hispanic or Latino||5|
How Much Do Customer Service Management Majors Make?
Salaries According to BLS
Customer Service Management majors often go into careers with median salaries of $59,340. This median refers to all degree levels, so you may expect those with a more advanced degree to make more while those with less advanced degrees will typically make less.
To put that into context, according to BLS data from the first quarter of 2020, the typical high school graduate makes between $30,000 and $57,900 a year (25th through 75th percentile). The average person with a bachelor’s degree (any field) makes between $45,600 and $99,000. Advanced degree holders make the most with salaries between $55,600 and $125,400.
Amount of Education Required for Careers Related to Customer Service Management
Some degrees associated with customer service management may require an advanced degree, while others may not even require a bachelor’s in the field. Whatever the case may be, pursuing more education usually means that more career options will be available to you.
How much schooling do you really need to compete in today’s job market? People currently working in careers related to customer service management have obtained the following education levels.
|Education Level||Percentage of Workers|
|High School Diploma - or the equivalent (for example, GED)||23.3%|
|Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)||0.6%|
|Some College Courses||20.1%|
|Associate’s Degree (or other 2-year degree)||9.7%|
Online Customer Service Management Programs
In the 2018-2019 academic year, 44 schools offered some type of customer service management program. The following table lists the number of programs by degree level, along with how many schools offered online courses in the field.
|Degree Level||Colleges Offering Programs||Colleges Offering Online Classes|
|Certificate (Less Than 1 Year)||23||5|
|Certificate (1-2 years)||6||1|
|Certificate (2-4 Years)||0||0|
|Doctor’s Degree (Research)||0||0|
|Doctor’s Degree (Professional Practice)||0||0|
|Doctor’s Degree (Other)||0||0|
Is a Degree in Customer Service Management Worth It?
The median salary for a customer service management grad is $59,340 per year. This is based on the weighted average of the most common careers associated with the major.
This is 49% more than the average salary for an individual holding a high school degree. This adds up to a gain of about $388,800 after 20 years!
Explore Major by State
District of Columbia
Majors Related to Customer Service Management
You may also be interested in one of the following majors related to customer service management.
|Major||Number of Grads|
|General Business Administration and Management||350,924|
|Interior Design Management||16,189|
|Supply Chain Management||9,732|
|Purchasing, Procurement/Acquisitions and Contracts Management||1,294|
|Research and Development Management||194|
*The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students, international students, and students whose race/ethnicity was unknown. This number is then divided by the total number of students at the school to obtain the racial-ethnic minorities percentage.
- College Factual
- College Scorecard
- National Center for Education Statistics
- O*NET Online
- U.S. Bureau of Labor Statistics
- Usual Weekly Earnings of Wage and Salary Workers First Quarter 2020
More about our data sources and methodologies.
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