Find Business Schools

Study Area & Zipcode

Customer Service Management Major

Find Schools Near

Customer Service Management

42 Bachelor's Degrees Annually
2 Master's Degrees Annually
#96 in Popularity
$59,340 Median Salary

Types of Degrees Customer Service Management Majors Are Getting

The following table lists how many customer service management graduations there were in 2019-2020 for each degree level.

Education Level Number of Grads
Basic Certificate 146
Bachelor’s Degree 34
Associate Degree 6
Undergraduate Certificate 5
Master’s Degree 2
Graduate Certificate 1

What Customer Service Management Majors Need to Know

O*NET surveyed people in occupations related to customer service management and asked them what knowledge areas, skills, and abilities were important for their jobs. The responses were rated on a scale of 1 to 5 with 5 being most important.

Knowledge Areas for Customer Service Management Majors

Customer Service Management majors often go into careers in which the following knowledge areas are important:

undefined
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills for Customer Service Management Majors

customer service management majors are found most commonly in careers in which the following skills are important:

undefined
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.

Abilities for Customer Service Management Majors

A major in customer service management will prepare for your careers in which the following abilities are important:

undefined
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.

What Can You Do With a Customer Service Management Major?

Below is a list of occupations associated with customer service management:

Job Title Job Growth Rate Median Salary
First-Line Supervisors of Office and Administrative Support Workers 3.4% $55,810

Who Is Getting a Bachelor’s Degree in Customer Service Management?

34 Bachelor's Degrees Annually
76% Percent Women
29% Percent Racial-Ethnic Minorities*
The major attracts more women than men. About 76% of the recent graduates in this field are female.

Racial-Ethnic Diversity

At the countrywide level, the racial-ethnic distribution of customer service management majors is as follows:

undefined
Race/Ethnicity Number of Grads
Asian 0
Black or African American 8
Hispanic or Latino 2
White 22
International Students 0
Other Races/Ethnicities 2

How Much Do Customer Service Management Majors Make?

Salaries According to BLS

Customer Service Management majors often go into careers with median salaries of $59,340. This median refers to all degree levels, so the salary for a person with just a bachelor’s degree may be a little less and the one for a person with an advanced degree may be a little more.

To put that into context, according to BLS data from the first quarter of 2020, the typical high school graduate makes between $30,000 and $57,900 a year (25th through 75th percentile). The average person with a bachelor’s degree (any field) makes between $45,600 and $99,000. Advanced degree holders make the most with salaries between $55,600 and $125,400.

Median Salary for a Customer Service Management Major  59,340
0K
250K
Median Salary for a High School Graduate  ( 30000 to 57900 )
0K
250K
Median Salary for a Bachelor's Degree Holder  ( 45600 to 99000 )
0K
250K
Median Salary for an Advanced Degree Holder  ( 55600 to 125400 )
0K
250K

Some careers associated with customer service management require an advanced degree while some may not even require a bachelor’s. Whatever the case may be, pursuing more education usually means that more career options will be available to you.

Find out what the typical degree level is for customer service management careers below.

undefined
Education Level Percentage of Workers
High School Diploma - or the equivalent (for example, GED) 23.3%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production) 0.6%
Some College Courses 20.1%
Associate’s Degree (or other 2-year degree) 9.7%
Bachelor’s Degree 45.5%
Master’s Degree 1.3%

Online Customer Service Management Programs

In the 2019-2020 academic year, 40 schools offered some type of customer service management program. The following table lists the number of programs by degree level, along with how many schools offered online courses in the field.

Degree Level Colleges Offering Programs Colleges Offering Online Classes
Certificate (Less Than 1 Year) 0 0
Certificate (1-2 years) 6 1
Certificate (2-4 Years) 1 1
Associate’s Degree 7 2
Bachelor’s Degree 1 0
Post-Baccalaureate 0 0
Master’s Degree 2 0
Post-Master’s 0 0
Doctor’s Degree (Research) 0 0
Doctor’s Degree (Professional Practice) 0 0
Doctor’s Degree (Other) 0 0

Is a Degree in Customer Service Management Worth It?

The median salary for a customer service management grad is $59,340 per year. This is based on the weighted average of the most common careers associated with the major.

This is 49% more than the average salary for an individual holding a high school degree. This adds up to a gain of about $388,800 after 20 years!

undefined

You may also be interested in one of the following majors related to customer service management.

Major Number of Grads
General Business Administration and Management 343,202
Interior Design Management 15,201
Organizational Leadership 12,896
Supply Chain Management 9,941
Operations Management 8,397
Office Administration 4,447
Project Management 3,713
Non-Profit/Public/Organizational Management 2,905
Purchasing, Procurement/Acquisitions and Contracts Management 1,097
Retail Management 943
Transportation/Mobility Management 658
Risk Management 432
Science/Technology Management 256
E-Commerce 246
Research and Development Management 206

References

*The racial-ethnic minorities count is calculated by taking the total number of students and subtracting white students, international students, and students whose race/ethnicity was unknown. This number is then divided by the total number of students at the school to obtain the racial-ethnic minorities percentage.

More about our data sources and methodologies.

Featured Schools

You have goals. Southern New Hampshire University can help you get there. Whether you need a bachelor's degree to get into a career or want a master's degree to move up in your current career, SNHU has an online program for you. Find your degree from over 200 online programs.

Visit School

Find Business Schools Near You

Our free school finder matches students with accredited business colleges across the U.S.