What Do Receptionist or Information Clerk Do?
Receptionist or Information Clerk Example Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
A Day in the Life of a Receptionist or Information Clerk
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Keep a current record of staff members’ whereabouts and availability.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Schedule space or equipment for special programs and prepare lists of participants.
- Analyze data to determine answers to questions from customers or members of the public.
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Things a Receptionist or Information Clerk Should Know How to Do
When polled, Receptionists and Information Clerks say the following skills are most frequently used in their jobs:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Types of Receptionist or Information Clerk
- Senior Receptionist
- Referral and Information Aide
- Medical Office Receptionist
- Front Desk Receptionist
- Tourist Information Assistant
Job Demand for Receptionists and Information Clerks
In the United States, there were 1,053,700 jobs for Receptionist or Information Clerk in 2016. New jobs are being produced at a rate of 9.1% which is above the national average. The Bureau of Labor Statistics predicts 95,500 new jobs for Receptionist or Information Clerk by 2026. There will be an estimated 151,100 positions for Receptionist or Information Clerk per year.
The states with the most job growth for Receptionist or Information Clerk are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, Mississippi, or Rhode Island. These states have the worst job growth for this type of profession.
Receptionist or Information Clerk Salary
The typical yearly salary for Receptionists and Information Clerks is somewhere between $20,600 and $41,660.
Receptionists and Information Clerks who work in District of Columbia, Alaska, or Connecticut, make the highest salaries.
How much do Receptionists and Information Clerks make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,320 |
| Alaska | $35,310 |
| Arizona | $30,050 |
| Arkansas | $27,200 |
| California | $33,190 |
| Colorado | $32,360 |
| Connecticut | $34,860 |
| Delaware | $27,160 |
| District of Columbia | $38,290 |
| Florida | $29,120 |
| Georgia | $27,840 |
| Hawaii | $32,870 |
| Idaho | $28,900 |
| Illinois | $30,210 |
| Indiana | $28,520 |
| Iowa | $29,410 |
| Kansas | $27,540 |
| Kentucky | $27,390 |
| Louisiana | $24,990 |
| Maine | $30,380 |
| Maryland | $30,720 |
| Massachusetts | $32,960 |
| Michigan | $29,690 |
| Minnesota | $31,150 |
| Mississippi | $26,370 |
| Missouri | $27,550 |
| Montana | $27,450 |
| Nebraska | $28,820 |
| Nevada | $28,440 |
| New Hampshire | $31,080 |
| New Jersey | $33,120 |
| New Mexico | $27,690 |
| New York | $34,430 |
| North Carolina | $28,410 |
| North Dakota | $29,480 |
| Ohio | $27,850 |
| Oklahoma | $28,210 |
| Oregon | $31,670 |
| Pennsylvania | $28,700 |
| Rhode Island | $33,670 |
| South Carolina | $27,660 |
| South Dakota | $27,280 |
| Tennessee | $27,990 |
| Texas | $27,400 |
| Utah | $27,890 |
| Vermont | $33,750 |
| Virginia | $30,050 |
| Washington | $33,990 |
| West Virginia | $26,660 |
| Wisconsin | $29,610 |
| Wyoming | $29,000 |
Tools & Technologies Used by Receptionists and Information Clerks
Although they’re not necessarily needed for all jobs, the following technologies are used by many Receptionists and Information Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Email software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- IBM Notes
- Microsoft Publisher
- Google Docs
- FileMaker Pro
- Intuit QuickBooks
- Google Drive
- Medical procedure coding software
- Blackbaud The Raiser’s Edge
- Medical condition coding software
Becoming a Receptionist or Information Clerk
Are there Receptionists and Information Clerks education requirements?
What work experience do I need to become a Receptionist or Information Clerk?
Where Receptionists and Information Clerks Are Employed
Below are examples of industries where Receptionists and Information Clerks work:
Related Careers
Those thinking about becoming a Receptionist or Information Clerk might also be interested in the following careers:
Career changers with experience as a Receptionist or Information Clerk sometimes find work in one of the following fields:
References:
Image Credit: Jace Armstrong via public domain
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