What Do Receptionist or Information Clerk Do?
Occupation Description Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Life As a Receptionist or Information Clerk: What Do They Do?
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Schedule space or equipment for special programs and prepare lists of participants.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Enroll individuals to participate in programs and notify them of their acceptance.
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Things a Receptionist or Information Clerk Should Know How to Do
These are the skills Receptionists and Information Clerks say are the most useful in their careers:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Service Orientation: Actively looking for ways to help people.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Related Job Titles
- Outpatient Clerk
- Registrar
- Medical Office Receptionist
- Receptionist
- Credit Reporting Clerk
What Kind of Receptionist or Information Clerk Job Opportunities Are There?
In the United States, there were 1,053,700 jobs for Receptionist or Information Clerk in 2016. New jobs are being produced at a rate of 9.1% which is above the national average. The Bureau of Labor Statistics predicts 95,500 new jobs for Receptionist or Information Clerk by 2026. The BLS estimates 151,100 yearly job openings in this field.
The states with the most job growth for Receptionist or Information Clerk are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, Mississippi, or Rhode Island. These states have the worst job growth for this type of profession.
What is the Average Salary of a Receptionist or Information Clerk
The typical yearly salary for Receptionists and Information Clerks is somewhere between $20,600 and $41,660.
Receptionists and Information Clerks who work in District of Columbia, Alaska, or Connecticut, make the highest salaries.
How much do Receptionists and Information Clerks make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $26,320 |
| Alaska | $35,310 |
| Arizona | $30,050 |
| Arkansas | $27,200 |
| California | $33,190 |
| Colorado | $32,360 |
| Connecticut | $34,860 |
| Delaware | $27,160 |
| District of Columbia | $38,290 |
| Florida | $29,120 |
| Georgia | $27,840 |
| Hawaii | $32,870 |
| Idaho | $28,900 |
| Illinois | $30,210 |
| Indiana | $28,520 |
| Iowa | $29,410 |
| Kansas | $27,540 |
| Kentucky | $27,390 |
| Louisiana | $24,990 |
| Maine | $30,380 |
| Maryland | $30,720 |
| Massachusetts | $32,960 |
| Michigan | $29,690 |
| Minnesota | $31,150 |
| Mississippi | $26,370 |
| Missouri | $27,550 |
| Montana | $27,450 |
| Nebraska | $28,820 |
| Nevada | $28,440 |
| New Hampshire | $31,080 |
| New Jersey | $33,120 |
| New Mexico | $27,690 |
| New York | $34,430 |
| North Carolina | $28,410 |
| North Dakota | $29,480 |
| Ohio | $27,850 |
| Oklahoma | $28,210 |
| Oregon | $31,670 |
| Pennsylvania | $28,700 |
| Rhode Island | $33,670 |
| South Carolina | $27,660 |
| South Dakota | $27,280 |
| Tennessee | $27,990 |
| Texas | $27,400 |
| Utah | $27,890 |
| Vermont | $33,750 |
| Virginia | $30,050 |
| Washington | $33,990 |
| West Virginia | $26,660 |
| Wisconsin | $29,610 |
| Wyoming | $29,000 |
What Tools do Receptionists and Information Clerks Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Receptionists and Information Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Data entry software
- Email software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- IBM Notes
- Microsoft Publisher
- Google Docs
- FileMaker Pro
- Intuit QuickBooks
- Google Drive
- Medical procedure coding software
- Blackbaud The Raiser’s Edge
- Medical condition coding software
Becoming a Receptionist or Information Clerk
What education is needed to be a Receptionist or Information Clerk?
How Long Does it Take to Become a Receptionist or Information Clerk?
Who Employs Receptionists and Information Clerks?
The table below shows the approximate number of Receptionists and Information Clerks employed by various industries.
You May Also Be Interested In…
Those interested in being a Receptionist or Information Clerk may also be interested in:
Career changers with experience as a Receptionist or Information Clerk sometimes find work in one of the following fields:
References:
Image Credit: Jace Armstrong via public domain
More about our data sources and methodologies.
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