All About Correspondence Clerks
Job Description & Duties Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
List of Correspondence Clerk Job Duties
- Present clear and concise explanations of governing rules and regulations.
- Prepare records for shipment by certified mail.
- Route correspondence to other departments for reply.
- Read incoming correspondence to ascertain nature of writers’ concerns and to determine disposition of correspondence.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
- Obtain written authorization to access required medical information.
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Things a Correspondence Clerk Should Know How to Do
Below is a list of the skills most Correspondence Clerks say are important on the job.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Speaking: Talking to others to convey information effectively.
Related Job Titles
- Sales Correspondent
- Dispute Resolution Specialist
- Dispute Resolution Analyst
- Authorization Coordinator
- Image Review Clerk
Is There Job Demand for Correspondence Clerks?
In the United States, there were 7,200 jobs for Correspondence Clerk in 2016. New jobs are being produced at a rate of 2.8% which is below the national average. The Bureau of Labor Statistics predicts 200 new jobs for Correspondence Clerk by 2026. There will be an estimated 800 positions for Correspondence Clerk per year.
The states with the most job growth for Correspondence Clerk are Oregon, Oklahoma, and Texas. Watch out if you plan on working in Colorado, Illinois, or Ohio. These states have the worst job growth for this type of profession.
Average Correspondence Clerks Salary
The salary for Correspondence Clerks ranges between about $24,460 and $56,550 a year.
Correspondence Clerks who work in Rhode Island, New Jersey, or Massachusetts, make the highest salaries.
How much do Correspondence Clerks make in different U.S. states?
| State | Annual Mean Salary |
|---|---|
| Alabama | $29,640 |
| Arizona | $42,990 |
| California | $45,530 |
| Colorado | $40,620 |
| Connecticut | $41,470 |
| Florida | $38,880 |
| Georgia | $44,360 |
| Hawaii | $38,260 |
| Illinois | $36,600 |
| Indiana | $30,600 |
| Iowa | $29,840 |
| Kansas | $37,610 |
| Louisiana | $43,360 |
| Maine | $35,920 |
| Maryland | $42,440 |
| Massachusetts | $44,930 |
| Michigan | $31,580 |
| Missouri | $36,350 |
| New Hampshire | $36,510 |
| New Jersey | $45,370 |
| New York | $43,140 |
| North Carolina | $38,700 |
| Ohio | $32,630 |
| Oklahoma | $37,540 |
| Oregon | $39,000 |
| Pennsylvania | $41,490 |
| Rhode Island | $46,820 |
| South Carolina | $40,930 |
| South Dakota | $29,110 |
| Tennessee | $39,240 |
| Texas | $41,750 |
| Virginia | $40,290 |
| Washington | $32,300 |
Tools & Technologies Used by Correspondence Clerks
Below is a list of the types of tools and technologies that Correspondence Clerks may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Data entry software
- SAP
- Microsoft SharePoint
- Electronic health record EHR software
Becoming a Correspondence Clerk
What education is needed to be a Correspondence Clerk?
How many years of work experience do I need?
Where Correspondence Clerks Are Employed
Correspondence Clerks work in the following industries:
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Those interested in being a Correspondence Clerk may also be interested in:
References:
More about our data sources and methodologies.
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