Find Trade Skills Schools

Study Area & Zipcode

Emergency Dispatcher

Find Schools Near

What is an Emergency Dispatcher?

Emergency Dispatcher Job Description Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Life As an Emergency Dispatcher: What Do They Do?

  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

What Skills Do You Need to Work as an Emergency Dispatcher?

Emergency Dispatchers state the following job skills are important in their day-to-day work.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Coordination: Adjusting actions in relation to others’ actions.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Other Emergency Dispatcher Job Titles

  • Communications Operator
  • Telecommunications Specialist
  • Telecommunicator
  • Police Communications Operator
  • Fire Fighters Dispatcher

Emergency Dispatcher Employment Estimates

There were about 98,600 jobs for Emergency Dispatcher in 2016 (in the United States). New jobs are being produced at a rate of 8.2% which is above the national average. The Bureau of Labor Statistics predicts 8,100 new jobs for Emergency Dispatcher by 2026. There will be an estimated 10,000 positions for Emergency Dispatcher per year.

Forecasted Number of Jobs for Emergency Dispatchers in U.S.

The states with the most job growth for Emergency Dispatcher are Utah, Texas, and Nevada. Watch out if you plan on working in Vermont, Maryland, or District of Columbia. These states have the worst job growth for this type of profession.

Do Emergency Dispatchers Make A Lot Of Money?

The salary for Emergency Dispatchers ranges between about $26,590 and $63,930 a year.

Salary Ranges for Emergency Dispatchers

Emergency Dispatchers who work in California, Alaska, or Washington, make the highest salaries.

How much do Emergency Dispatchers make in different U.S. states?

State Annual Mean Salary
Alabama $32,280
Alaska $59,640
Arizona $41,310
Arkansas $29,660
California $65,530
Colorado $48,710
Connecticut $55,520
Delaware $44,980
District of Columbia $50,600
Florida $42,300
Georgia $32,480
Hawaii $46,990
Idaho $39,070
Illinois $52,010
Indiana $37,360
Iowa $47,680
Kansas $34,930
Kentucky $35,660
Louisiana $33,530
Maine $40,920
Maryland $47,380
Massachusetts $49,090
Michigan $42,510
Minnesota $56,490
Mississippi $26,930
Missouri $36,960
Montana $39,310
Nebraska $37,420
Nevada $53,140
New Hampshire $45,230
New Jersey $47,480
New Mexico $36,600
New York $47,600
North Carolina $35,720
North Dakota $44,490
Ohio $44,480
Oklahoma $31,500
Oregon $56,220
Pennsylvania $40,980
Rhode Island $47,740
South Carolina $32,660
South Dakota $36,430
Tennessee $36,940
Texas $38,740
Utah $38,430
Vermont $45,180
Virginia $39,000
Washington $57,440
West Virginia $30,320
Wisconsin $44,130
Wyoming $41,590

What Tools do Emergency Dispatchers Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Emergency Dispatchers:

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Microsoft PowerPoint
  • Web browser software
  • Corel WordPerfect Office Suite
  • National Crime Information Center NCIC database
  • Law enforcement information databases
  • Computer aided dispatch software

How to Become an Emergency Dispatcher

Learn what Emergency Dispatcher education requirements there are.

Emergency Dispatcher Degree Level

How Long Does it Take to Become an Emergency Dispatcher?

Emergency Dispatcher Work Experience

Emergency Dispatchers Sector

Emergency Dispatcher Sectors

The table below shows the approximate number of Emergency Dispatchers employed by various industries.

Emergency Dispatcher Industries

References:

Image Credit: via

More about our data sources and methodologies.

Featured Schools

You have goals. Southern New Hampshire University can help you get there. Whether you need a bachelor's degree to get into a career or want a master's degree to move up in your current career, SNHU has an online program for you. Find your degree from over 200 online programs.

Visit School

Find Business Schools Near You

Our free school finder matches students with accredited business colleges across the U.S.