What Does it Take to Be a Patient Representative?
Patient Representative Job Description Assist patients in obtaining services, understanding policies and making health care decisions.
Life As a Patient Representative
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, or medical issues.
What a Patient Representative Should Know
Patient Representatives state the following job skills are important in their day-to-day work.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Service Orientation: Actively looking for ways to help people.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuasion: Persuading others to change their minds or behavior.
Related Job Titles for this Occupation:
- Patient Access Specialist
- Patient Financial Representative
- Patient Relations Manager
- Social Services Director
- Service Coordinator
Job Outlook for Patient Representatives
There were about 2,784,500 jobs for Patient Representative in 2016 (in the United States). New jobs are being produced at a rate of 4.9% which is below the national average. The Bureau of Labor Statistics predicts 136,300 new jobs for Patient Representative by 2026. The BLS estimates 373,500 yearly job openings in this field.
The states with the most job growth for Patient Representative are Utah, Nevada, and Colorado. Watch out if you plan on working in Maine, Minnesota, or Massachusetts. These states have the worst job growth for this type of profession.
Average Patient Representatives Salary
The salary for Patient Representatives ranges between about $22,140 and $55,310 a year.
Patient Representatives who work in District of Columbia, Massachusetts, or Connecticut, make the highest salaries.
How much do Patient Representatives make in different U.S. states?
|State||Annual Mean Salary|
|District of Columbia||$46,880|
Tools & Technologies Used by Patient Representatives
Although they’re not necessarily needed for all jobs, the following technologies are used by many Patient Representatives:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- Word processing software
- Microsoft Windows
- Spreadsheet software
- Database software
- Microsoft Dynamics
- IBM Notes
- Google Docs
- MEDITECH software
- Scheduling software
- Medical procedure coding software
- Epic Systems
- Healthcare common procedure coding system HCPCS
How do I Become a Patient Representative?
What kind of Patient Representative requirements are there?
What work experience do I need to become a Patient Representative?
Where Patient Representatives Work
Below are examples of industries where Patient Representatives work:
You May Also Be Interested In…
Those thinking about becoming a Patient Representative might also be interested in the following careers:
- Special Education Teachers, Middle School
- Child, Family, and School Social Workers
- Preschool Teachers, Except Special Education
Those who work as a Patient Representative sometimes switch careers to one of these choices:
More about our data sources and methodologies.
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