What You Need to Know About Patient Representative
Patient Representative Example Assist patients in obtaining services, understanding policies and making health care decisions.
List of Patient Representative Job Duties
- Teach patients to use home health care equipment.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
What a Patient Representative Should Know
Patient Representatives state the following job skills are important in their day-to-day work.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Service Orientation: Actively looking for ways to help people.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Persuasion: Persuading others to change their minds or behavior.
Types of Patient Representative Jobs
- Patient Partner
- Clinical Liaison
- Patient Registrar
- Patient Access Representative
- Patient Services Assistant
Job Opportunities for Patient Representatives
There were about 2,784,500 jobs for Patient Representative in 2016 (in the United States). New jobs are being produced at a rate of 4.9% which is below the national average. The Bureau of Labor Statistics predicts 136,300 new jobs for Patient Representative by 2026. Due to new job openings and attrition, there will be an average of 373,500 job openings in this field each year.
The states with the most job growth for Patient Representative are Utah, Nevada, and Colorado. Watch out if you plan on working in Maine, Minnesota, or Massachusetts. These states have the worst job growth for this type of profession.
How Much Does a Patient Representative Make?
The salary for Patient Representatives ranges between about $22,140 and $55,310 a year.
Patient Representatives who work in District of Columbia, Massachusetts, or Connecticut, make the highest salaries.
Below is a list of the median annual salaries for Patient Representatives in different U.S. states.
|State||Annual Mean Salary|
|District of Columbia||$46,880|
What Tools do Patient Representatives Use?
Below is a list of the types of tools and technologies that Patient Representatives may use on a daily basis:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- Word processing software
- Microsoft Windows
- Spreadsheet software
- Database software
- Microsoft Dynamics
- IBM Notes
- Google Docs
- MEDITECH software
- Scheduling software
- Medical procedure coding software
- Epic Systems
- Healthcare common procedure coding system HCPCS
How to Become a Patient Representative
Individuals working as a Patient Representative have obtained the following education levels:
How many years of work experience do I need?
Where do Patient Representatives Work?
Below are examples of industries where Patient Representatives work:
Those interested in being a Patient Representative may also be interested in:
- Special Education Teachers, Middle School
- Child, Family, and School Social Workers
- Preschool Teachers, Except Special Education
Career changers with experience as a Patient Representative sometimes find work in one of the following fields:
More about our data sources and methodologies.
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