What You Need to Know About Insurance Claims Clerk
Position Description Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
A Day in the Life of an Insurance Claims Clerk
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Pay small claims.
- Review insurance policy to determine coverage.
- Apply insurance rating systems.
- Enter claims information into database systems.
- Post or attach information to claim file.
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What Every Insurance Claims Clerk Should Know
Below is a list of the skills most Insurance Claims Clerks say are important on the job.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation: Actively looking for ways to help people.
Types of Insurance Claims Clerk Jobs
- Insurance Claims Processor
- Service Advisor
- Claims Coordinator
- Claims Adjuster
- Claims Service Representative
Job Opportunities for Insurance Claims Clerks
There were about 308,500 jobs for Insurance Claims Clerk in 2016 (in the United States). New jobs are being produced at a rate of 11.1% which is above the national average. The Bureau of Labor Statistics predicts 34,100 new jobs for Insurance Claims Clerk by 2026. The BLS estimates 35,600 yearly job openings in this field.
The states with the most job growth for Insurance Claims Clerk are Utah, Arizona, and Iowa. Watch out if you plan on working in Maine, Vermont, or Oregon. These states have the worst job growth for this type of profession.
How Much Does an Insurance Claims Clerk Make?
Insurance Claims Clerks make between $27,540 and $60,500 a year.
Insurance Claims Clerks who work in District of Columbia, Connecticut, or Massachusetts, make the highest salaries.
How much do Insurance Claims Clerks make in each U.S. state?
| State | Annual Mean Salary |
|---|---|
| Alabama | $37,000 |
| Alaska | $42,450 |
| Arizona | $42,760 |
| Arkansas | $35,960 |
| California | $42,690 |
| Colorado | $48,700 |
| Connecticut | $50,300 |
| Delaware | $40,540 |
| District of Columbia | $56,710 |
| Florida | $39,150 |
| Georgia | $46,190 |
| Hawaii | $40,270 |
| Idaho | $40,410 |
| Illinois | $43,540 |
| Indiana | $39,740 |
| Iowa | $43,500 |
| Kansas | $40,350 |
| Kentucky | $34,370 |
| Louisiana | $35,100 |
| Maine | $40,180 |
| Maryland | $47,600 |
| Massachusetts | $48,820 |
| Michigan | $38,310 |
| Minnesota | $44,700 |
| Mississippi | $33,420 |
| Missouri | $40,100 |
| Montana | $39,020 |
| Nebraska | $39,410 |
| Nevada | $40,700 |
| New Hampshire | $44,500 |
| New Jersey | $47,180 |
| New Mexico | $37,360 |
| New York | $48,740 |
| North Carolina | $43,180 |
| North Dakota | $41,610 |
| Ohio | $39,830 |
| Oklahoma | $42,120 |
| Oregon | $43,950 |
| Pennsylvania | $42,590 |
| Rhode Island | $45,300 |
| South Carolina | $36,850 |
| South Dakota | $33,540 |
| Tennessee | $37,880 |
| Texas | $39,950 |
| Utah | $40,940 |
| Vermont | $41,420 |
| Virginia | $42,030 |
| Washington | $45,810 |
| West Virginia | $33,710 |
| Wisconsin | $40,340 |
| Wyoming | $36,190 |
What Tools & Technology do Insurance Claims Clerks Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Insurance Claims Clerks:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Web browser software
- Data entry software
- Word processing software
- Spreadsheet software
- Database software
- Medical procedure coding software
- Healthcare common procedure coding system HCPCS
- Medical condition coding software
- Billing software
- Alpha Software Alpha Five
- IBM Check Processing Control System CPSC
- St. Paul Travelers e-CARMA
- Automated information system software
- Claim processing system software
How to Become an Insurance Claims Clerk
What kind of Insurance Claims Clerk requirements are there?
How many years of work experience do I need?
Where Insurance Claims Clerks Are Employed
The table below shows some of the most common industries where those employed in this career field work.
Related Careers
Those interested in being an Insurance Claims Clerk may also be interested in:
References:
Image Credit: Jace Armstrong via public domain
More about our data sources and methodologies.
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