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First-Line Supervisors of Office and Administrative Support Workers in Illinois

Considering working as a First-Line Supervisors of Office and Administrative Support Workers in Illinois? Here’s what the data says. Directly supervise and coordinate the activities of clerical and administrative support workers.

What do First-Line Supervisors of Office and Administrative Support Workers Make in Illinois?

For a first-line supervisors of office and administrative support workers working in Illinois, wages run about $66,010 per year (or roughly $31.74/hour).Annual wages span from $45,610 at the 10th percentile to $102,640 at the 90th percentile.

Wage Statistic	Annual	Hourly
10th percentile	$45,610	$21.93
25th percentile	$54,450	$26.18
Median (50th)	$66,010	$31.74
75th percentile	$82,190	$39.52
90th percentile	$102,640	$49.35

Location quotient — how concentrated this career is in Illinois compared to the national average — is 0.73, suggesting fewer first-line supervisors of office and administrative support workers per worker than the national average.

National Wage Comparison

Nationally, first-line supervisors of office and administrative support workers earn a median of $27,636 per year ($13.29/hour), higher than the Illinois median.

Employment Outlook

National employment for 1,912,461 first-line supervisors of office and administrative support workers nationwide. In Illinois alone, about 42,850 people work in this role. That puts the state above the typical state, which employs around 19,940 first-line supervisors of office and administrative support workers.

Top Illinois Metros for First-Line Supervisors of Office and Administrative Support Workers

These are the Illinois metros with the most first-line supervisors of office and administrative support workers in Illinois.

Metro Area	Number Employed	Annual Median Salary
Chicago-Naperville-Elgin, IL-IN	33,220	$67,940
Peoria, IL	940	$63,020
Rockford, IL	820	$64,760
Springfield, IL	610	$61,940
Bloomington, IL	520	$63,500
Champaign-Urbana, IL	510	$62,220
Decatur, IL	210	$59,180
Kankakee, IL	210	$62,170

Top States for First-Line Supervisors of Office and Administrative Support Workers Employment

The table below shows the states where the most first-line supervisors of office and administrative support workers work.

State	Number Employed
Texas	172,150
California	164,320
Florida	102,450
New York	82,420
Pennsylvania	61,960
New Jersey	54,460
Tennessee	51,330
Georgia	47,790
Ohio	44,510
Illinois	42,850
Massachusetts	39,170
North Carolina	38,780
Virginia	34,570
Washington	33,360
Arizona	31,750
Michigan	30,600
Maryland	28,570
Colorado	26,230
Connecticut	25,280
Wisconsin	25,200

Highest-Paying States for First-Line Supervisors of Office and Administrative Support Workers

The highest-paying states for first-line supervisors of office and administrative support workers.

State	Annual Median Salary
District of Columbia	$82,280
Washington	$77,630
New York	$77,230
Connecticut	$76,000
Rhode Island	$75,920
Massachusetts	$75,240
California	$75,090
Minnesota	$74,160
New Jersey	$73,740
Colorado	$73,430

Skills

Key first-line supervisors of office and administrative support workers skills, rated on an importance scale of 0 to 5:

Knowledge Areas

Key knowledge areas for this occupation, rated on an importance scale of 0 to 5:

Abilities

Top abilities for first-line supervisors of office and administrative support workers, rated on an importance scale of 0 to 5:

Daily Tasks

First-Line Supervisors of Office and Administrative Support Workers typically:

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Work Activities

• Working with Computers
• Getting Information
• Making Decisions and Solving Problems
• Processing Information
• Communicating with Supervisors, Peers, or Subordinates
• Analyzing Data or Information
• Documenting/Recording Information
• Coaching and Developing Others
• Evaluating Information to Determine Compliance with Standards
• Identifying Objects, Actions, and Events
• Resolving Conflicts and Negotiating with Others
• Monitoring Processes, Materials, or Surroundings

Tools & Technology

Technologies frequently used: Hot technologies: Adobe Acrobat, Apple macOS, Facebook, Google Docs In-demand technologies: Microsoft Excel

What Major Will Prepare You For This Career?

Related college programs include:

• Business Support & Assistance
• Business Administration & Management
• Agricultural Economics

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Related Careers

Other careers like first-line supervisors of office and administrative support workers include:

• Human Resources Specialists
• Project Management Specialists
• Management Analysts
• First-Line Supervisors of Security Workers
• First-Line Supervisors of Food Preparation and Serving Workers
• First-Line Supervisors of Housekeeping and Janitorial Workers

Also Known As

Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager, Accounting Supervisor, Accounts Payable Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Accounts Receivable Supervisor, Adjustment Supervisor, Administrative Coordinator, Administrative Officer, Administrative Supervisor, Admissions Supervisor, Admitting Officer.

References

• U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics — https://www.bls.gov/oes/
• O*NET Online — https://www.onetonline.org/
• BLS Employment Projections — https://www.bls.gov/emp/
• O*NET-SOC code: 43-1011.00