What You Need to Know About Dispatcher
Dispatcher Definition Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
What Do Dispatchers Do On a Daily Basis?
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
When polled, Dispatchers say the following skills are most frequently used in their jobs:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Coordination: Adjusting actions in relation to others’ actions.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Time Management: Managing one’s own time and the time of others.
Types of Dispatcher Jobs
- Bus Starter
- Oil Well Services Dispatcher
- Engine Dispatcher
- Tow Truck Dispatcher
- Tugboat Dispatcher
Job Opportunities for Dispatchers
In the United States, there were 201,700 jobs for Dispatcher in 2016. There is little to no growth in job opportunities for Dispatcher. The BLS estimates 18,000 yearly job openings in this field.
The states with the most job growth for Dispatcher are Utah, North Dakota, and Colorado. Watch out if you plan on working in District of Columbia, Maine, or Connecticut. These states have the worst job growth for this type of profession.
How Much Does a Dispatcher Make?
The typical yearly salary for Dispatchers is somewhere between $24,560 and $65,660.
Dispatchers who work in Nebraska, North Dakota, or Alaska, make the highest salaries.
How much do Dispatchers make in different U.S. states?
|State||Annual Mean Salary|
|District of Columbia||$50,380|
What Tools do Dispatchers Use?
Although they’re not necessarily needed for all jobs, the following technologies are used by many Dispatchers:
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Email software
- Word processing software
- Microsoft Windows
- Database software
- Microsoft Dynamics
- Computer aided design CAD software
- Scheduling software
- Global positioning system GPS software
- Geomechanical design analysis GDA software
- Kronos Workforce Timekeeper
- Computer aided dispatch software
- ESRI ArcIMS
How do I Become a Dispatcher?
Individuals working as a Dispatcher have obtained the following education levels:
How many years of work experience do I need?
Where Dispatchers Are Employed
Below are examples of industries where Dispatchers work:
Are you already one of the many Dispatcher in the United States? If you’re thinking about changing careers, these fields are worth exploring:
More about our data sources and methodologies.
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