Customer Service Representatives in Maryland
Considering a career as a Customer Service Representative in Maryland?
You’re in luck! Jobs for Customer Service Representatives in Maryland are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in Maryland is growing faster than average.
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Customer Service Representatives in Maryland earn lower salaries than the typical U.S. wage earner.
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How Many Customer Service Representatives Work in Maryland?
46,800 people worked as Customer Service Representatives in 2018 in this state.
There were 46,520 Customer Service Representatives employed in this state in 2017.
That’s growth of 280 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Maryland has more Customer Service Representatives than average.
Job Projections for Maryland
Jobs for Customer Service Representatives in this state are growing at a rate of 7.3% which is faster than the nationwide estimated projection of 4.9%.
Maryland Annual Job Openings
The BLS is projecting 6,180 annual Customer Service Representatives job openings in Maryland, and 48,320 total jobs in the year 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Maryland?
In 2018 wages for Customer Service Representatives ranged from $22,390 to $57,780 with $35,290 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $10.76 to $27.78. The median hourly rate was $16.97.
Workers in this field were paid a median of $16.58 an hour in 2017.
The hourly rate grew by $0.39.
The median salary in Maryland is higher than the nationwide median salary.
Top Maryland Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | 61,980 | $37,380 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 45,240 | $37,470 |
| Baltimore-Columbia-Towson, MD | 26,110 | $36,160 |
| Hagerstown-Martinsburg, MD-WV | 2,610 | $30,440 |
| Salisbury, MD-DE | 2,010 | $30,130 |
| Cumberland, MD-WV | 920 | $24,590 |
| California-Lexington Park, MD | 280 | $31,550 |
Top States for Customer Service Representatives Employment
View the list below to see where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
What Major Will Prepare You For a Customer Service Representative Career?
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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