Customer Service Representatives in Virginia
Is Virginia a good place for you to work as a Customer Service Representative?
You’re in luck! Jobs for Customer Service Representatives in Virginia are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in Virginia is growing faster than average.
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Customer Service Representatives in Virginia earn lower salaries than the typical U.S. wage earner.
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How Many Customer Service Representatives Work in Virginia?
There were approximately 71,380 workers employed as Customer Service Representatives in this state in 2018.
There were 67,470 Customer Service Representatives employed in this state in 2017.
That’s growth of 3,910 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Virginia has more Customer Service Representatives than average.
Job Projections for Virginia
Jobs for Customer Service Representatives in this state are growing at a rate of 7.9% which is faster than the nationwide estimated projection of 4.9%.
Virginia Annual Job Openings
The BLS is projecting 8,770 annual Customer Service Representatives job openings in Virginia, and 68,040 total jobs in the year 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Virginia?
In 2018 wages for Customer Service Representatives ranged from $20,880 to $52,300 with $32,400 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $10.04 to $25.14. The median hourly rate was $15.58.
In 2017 the median pay for this field was $15.65 an hour.
The hourly rate declined by $0.07.
The median salary in Virginia is higher than the nationwide median salary.
Top Virginia Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | 45,240 | $37,470 |
| Virginia Beach-Norfolk-Newport News, VA-NC | 16,520 | $30,060 |
| Richmond, VA | 13,630 | $34,560 |
| Roanoke, VA | 3,670 | $32,060 |
| Kingsport-Bristol-Bristol, TN-VA | 2,330 | $27,630 |
| Lynchburg, VA | 1,780 | $25,270 |
| Charlottesville, VA | 1,270 | $35,020 |
| Blacksburg-Christiansburg-Radford, VA | 1,220 | $29,140 |
| Winchester, VA-WV | 1,100 | $32,850 |
| Harrisonburg, VA | 760 | $30,320 |
| Staunton-Waynesboro, VA | 430 | $28,170 |
Top States for Customer Service Representatives Employment
View the list below to see where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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