Customer Service Representatives in North Carolina
Want to work in North Carolina as a Customer Service Representative? Read this first!
You’re in luck! Jobs for Customer Service Representatives in North Carolina are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in North Carolina is growing faster than average.
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Customer Service Representatives in North Carolina earn lower salaries than the typical U.S. wage earner.
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How Many Customer Service Representatives Work in North Carolina?
There were approximately 94,420 workers employed as Customer Service Representatives in this state in 2018.
There were 97,530 Customer Service Representatives employed in this state in 2017.
That’s a decline of 3,110 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means North Carolina has more Customer Service Representatives than average.
Job Projections for North Carolina
Jobs for Customer Service Representatives in this state are growing at a rate of 12.0% which is faster than the nationwide estimated projection of 4.9%.
North Carolina Annual Job Openings
The BLS estimates 14,330 annual job openings, and a total of 110,110 jobs for North Carolina Customer Service Representatives in 2026.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in North Carolina?
In 2018 wages for Customer Service Representatives ranged from $20,740 to $51,610 with $32,910 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $9.97 to $24.81. The median hourly rate was $15.82.
Workers in this field were paid a median of $14.99 an hour in 2017.
The hourly rate grew by $0.83.
The median salary in North Carolina is higher than the nationwide median salary.
Top North Carolina Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Charlotte-Concord-Gastonia, NC-SC | 31,390 | $35,560 |
| Virginia Beach-Norfolk-Newport News, VA-NC | 16,520 | $30,060 |
| Raleigh, NC | 15,560 | $31,750 |
| Greensboro-High Point, NC | 9,080 | $34,770 |
| Durham-Chapel Hill, NC | 6,230 | $37,180 |
| Winston-Salem, NC | 5,470 | $32,780 |
| Asheville, NC | 3,670 | $29,070 |
| Myrtle Beach-Conway-North Myrtle Beach, SC-NC | 2,980 | $26,450 |
| Hickory-Lenoir-Morganton, NC | 2,700 | $30,330 |
| Wilmington, NC | 2,230 | $31,270 |
| Fayetteville, NC | 2,100 | $27,140 |
| Jacksonville, NC | 1,960 | $23,090 |
| Greenville, NC | 1,400 | $25,000 |
| Burlington, NC | 1,190 | $31,260 |
| Rocky Mount, NC | 1,130 | $28,880 |
| New Bern, NC | 410 | $29,650 |
| Goldsboro, NC | 370 | $28,880 |
Top States for Customer Service Representatives Employment
View the list below to see where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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