Customer Service Representatives in Illinois
Is Illinois a good place for you to work as a Customer Service Representative?
You’re in luck! Jobs for Customer Service Representatives in Illinois are projected to grow and these jobs tend to pay higher than average.
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Projected employment for Customer Service Representatives in Illinois is growing slower than average.
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Customer Service Representatives in Illinois earn lower salaries than the typical U.S. wage earner.
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How Many Customer Service Representatives Work in Illinois?
There were approximately 120,270 workers employed as Customer Service Representatives in this state in 2018.
There were 115,640 Customer Service Representatives employed in this state in 2017.
That’s growth of 4,630 jobs between 2017 and 2018.
The typical state has 34,750 Customer Service Representatives working in it, which means Illinois has more Customer Service Representatives than average.
Job Projections for Illinois
Jobs for Customer Service Representatives in this state are growing at a rate of 2.0% which is slower than the nationwide estimated projection of 4.9%.
Illinois Annual Job Openings
The BLS estimates there will be 15,630 annual job openings, and 123,180 total jobs in 2026 for Customer Service Representatives in this state.
Nationwide, the prediction is 373,500 annual jobs and 2,920,800 total jobs in 2026.
What do Customer Service Representatives Make in Illinois?
In 2018 wages for Customer Service Representatives ranged from $22,420 to $58,240 with $35,080 being the median annual salary.
Broken down to an hourly rate, workers in this field made anywhere from $10.78 to $28. The median hourly rate was $16.86.
In 2017 the median pay for this field was $16.41 an hour.
The hourly rate grew by $0.45.
The median salary in Illinois is higher than the nationwide median salary.
Top Illinois Metros for Customer Service Representatives
The table below shows some of the metros in this state with the most Customer Service Representatives.
| Metro | Number Employed | Annual Median Salary |
|---|---|---|
| Chicago-Naperville-Elgin, IL-IN-WI | 95,850 | $36,680 |
| St. Louis, MO-IL | 25,410 | $35,010 |
| Davenport-Moline-Rock Island, IA-IL | 3,940 | $30,970 |
| Rockford, IL | 3,730 | $29,080 |
| Peoria, IL | 3,560 | $25,730 |
| Springfield, IL | 2,250 | $31,250 |
| Champaign-Urbana, IL | 1,750 | $30,840 |
| Carbondale-Marion, IL | 940 | $23,840 |
| Decatur, IL | 840 | $25,400 |
| Danville, IL | 620 | $35,510 |
| Kankakee, IL | 360 | $32,880 |
| Cape Girardeau, MO-IL | 260 | $30,160 |
Top States for Customer Service Representatives Employment
The table below shows the states where most Customer Service Representatives work.
| State | Number Employed | Annual Median Salary |
|---|---|---|
| Texas | 282,940 | $31,730 |
| Florida | 251,790 | $31,260 |
| California | 207,100 | $38,100 |
| New York | 159,010 | $37,470 |
| Pennsylvania | 124,320 | $34,780 |
| Illinois | 120,270 | $35,080 |
| Georgia | 109,940 | $32,500 |
| Arizona | 101,290 | $32,450 |
| Ohio | 100,500 | $33,650 |
| North Carolina | 94,420 | $32,910 |
| Michigan | 90,310 | $33,180 |
| Wisconsin | 72,200 | $35,740 |
| Virginia | 71,380 | $32,400 |
| New Jersey | 68,260 | $37,520 |
| Massachusetts | 65,010 | $40,230 |
| Tennessee | 60,960 | $31,450 |
| Minnesota | 58,710 | $37,670 |
| Washington | 58,300 | $37,960 |
| Indiana | 56,030 | $33,590 |
| South Carolina | 54,050 | $30,030 |
Below are the states where Customer Service Representatives get paid the most:
| State | Annual Median Salary |
|---|---|
| District of Columbia | $42,870 |
| Massachusetts | $40,230 |
| Connecticut | $38,660 |
| California | $38,100 |
| Washington | $37,960 |
| Minnesota | $37,670 |
| New Jersey | $37,520 |
| New York | $37,470 |
| Rhode Island | $37,300 |
| Alaska | $37,020 |
References
- Bureau of Labor Statistics (BLS)
- College Factual
- National Center for Education Statistics
- O*NET Online
More about our data sources and methodologies.
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